Customer service professional, CNA, medical assistant, and phlebotomis
Resume:
ELIZABETH PERNASELCI
Gainesville, FL *****
***********@*****.***
· Phlebotomy
· Certified Nurse’s Assistant
· Medical Assistant
· Knowledgeable in medical terminology and health information
· Medical Office Experience
· Hospital Experience
Work Experience
Medical Assistant
GP-Delcare GP
October 2020 to July 2022
answering phones, completing paperwork, scheduling appointments and processing health insurance claims. They also required me to take a patient history, prepare patients for treatment, and DO BLOOD DRAWS.
Phlebotomist
Healthsouth-Ocala, FL
September 2019 to September 2020
Laboratory Experience, Phlebotomy venipuncture, and IV trained. CNA
Buffalo Crossings-The Villages, FL
October 2018 to September 2019
strong medical ethics and understand scanning technology • Navigate an electronic health record and manage files. • Nursing • Office Administration • Caregiving • Vital Signs • EMR Systems • Medical Records • Patient Care. CNA
Monroe reginal-Ocala, FL
June 2016 to July 2018
Aided patients with basic care and tasks, providing personalized care to over ten patients every day. Maintained proper records of patients' medical histories, followed health guidelines as directed by the hospital and or facility to ensure patient and coworker safety. Education
trade certificate in Phlebotomy
TAYLOR COLLEGE - Belleview, FL
October 2013
trade certificate in Nurses Assistant
Beeline Medical - Ocala, FL
December 2010 to November 2011
trade certificate in Medical Assisting
Everest University - Jacksonville, FL
Skills
• Work Style: Reliability
• Proficient April 2020 Tendency to be dependable and come to work Full results: Proficient Supervisory Skills: Motivating & Assessing Employees
• Highly Proficient December 2019 Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
• Full results: Proficient
• Medical Terminology
• Proficient
• October 2020
• Understanding and using medical terminology
• Full results: Proficient
• Phlebotomy
• Venipuncture
• Medical Office Experience
• Patient Care
• Experience Administering Injections
• Vital Signs
• Medical Records
• EMR Systems
• Insurance Verification
• Medical Scheduling
• Clerical Experience
• Triage
• Laboratory Experience
• Laundry
• Hospital Experience
• Caregiving
• Epic
• Phone Etiquette
• HIPAA
• Cerner
• ICD-10
• Office Management
• Computer Skills
• Computer Operation
• Anatomy Knowledge
• Typing
• Telemarketing
• Live chat
• Research
• Computer skills
• Clerical experience
• Customer service
• Sales
• Cash register
• Retail sales
Certifications and Licenses
CNA
Certified Medical Assistant
CPR Certification
Certified Phlebotomy Technician
State Tested Nursing Assistant
CCMA Certification
Assessments
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Home health aide skills — Proficient
June 2020
Providing care to patients in a home setting
Full results: Proficient
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Protecting patient privacy — Proficient
April 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer service — Proficient
March 2023
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
March 2021
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Conscientiousness — Proficient
July 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Call center customer service — Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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