Office Manager Data Entry

CHRISTINA STARNES

stames.christina**eyahoo.com 901-***-**** Memphis, TN 38133

Summary

Dependable Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends

advanced organizational, technical and business expertise to enhance workflows. Looking for a new role where my hard.

work and dedication will be highly valued.

Skills

* Customer Service * Data Entry

* Office Management ‘Staff Management

* Scheduling Coordination *# Account Reconciliation

Experience

J. Philip Wiygul, DDS, MS Memphis, TN * Interfaced with customers via email or telephone as required for problem

Office Manager resolution or account maintenance.

07/2011 - 06/2024 © Resolved customer complaints in a timely manner by investigating issues

thoroughly.

* Performed financial analysis to identify areas of cost savings or revenue

enhancement opportunities.

© Ensured accurate data entry of patient information into the office

‘management system.

* Assisted in training new employees on office policies and procedures

related to dental services.

© Managed all front desk operations, including phone calls and customer

service inquiries

* Monitored inventory of dental supplies and placed orders when necessary.

‘ Prepared monthly reports summarizing activity within the dental practice

{for review by senior management.

‘ Ensured compliance with HIPAA regulations while handling confidential

patient information,

‘© Maintained patient records, scheduled appointments, and handled billing

inquiries.

® Proficient in Quicken and Microsoft Word

J. Philip Wiygul, DDS, MS Memphis, TIN. Assisted orthodontist with patient treatments, including taking x-rays and

Dental Assistant impressions,

11/2004 - 07/2011 * Kept abreast of new developments in dentistry through continuing

education courses.

‘© Prepared trays of instruments for dental procedures according to protocol.

* Maintained detailed records of patient treatment plans and progress.

* Performed laboratory tasks such as pouring up models from impressions

taken in the practice.

* Provided chairside assistance during treatment procedures such as

bonding brackets to teeth and placing archwires.

© Sterilized instruments and maintained cleanliness of work area between

appointments,

© Fabricated custom appliances, such as retainers and nightguards, from

impressions taken by the dentist or orthodontist.

* Proficient in Dolphin Management and Dolphin Imaging,

Education and Training

‘Concorde Career College Memphis, TN

Dental Assistant Certification in Dental Assisting

11/2008

© Registered and Certified Dental Assistant

* Coronal Polishing License

* Radiology License

© CPR/AED certification

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