Customer Experience High School

C H R I S T Y W I L S O N

cw

S K I L L S

Profile

E D U C A T I O N

Tri-Valley High School

**** - ****

SECONDARY EDUCATION

E X P E R I E N C E

JB Hunt

Highlands Oncology Group

**** - *******

2017-2020

CUSTOMER EXPERIENCE RESPRESENTATIVE

Efficiently schedule and book loads to optimize transportation operations

Run macros to retrieve and process load information Provide proactive assistance to customers in tracking and tracing loads Effectively communicate through written and verbal interactions with customers, shippers, and receivers

AUTHORIZATION MEDICARE SPECIALIST

Sought insurance authorization for Medicare

Billed patients with Medicare insurance

Connected physicians with appropriate insurance physicians to discuss necessity of tests/treatment

Scheduled scans for patients

Community Health Systems

2008 - 2016

MEDICAL CODING SPECIALIST

Coded patients’ diagnoses to bill for payment

Communicated with other medical professionals to clarify orders Maintained 20 hours of professional development annually Acquired knowledge of different computer coding programs 479-***-****

715 N Mount Olive St.

Siloam Springs, AR 72761

*********.*.******@******.***

I am a dedicated and results-driven professional with a passion for logistics. Over the years, I’ve honed my skills in working with various clientele and professionals in the medical setting, as well as during my time at JB Hunt. Building strong relationships with clients and coworkers, paying close attention to detail, acquiring new skills in a timely manner, and problem solving in the midst of a fast-paced environment are all qualities that I possess, and that I am dedicated in maintaining. Accomplish tasks promptly and

effectively

Possess comprehensive knowledge of all

customer accounts handled

Maintain regular and effective

communication with customers

Demonstrate reliability in covering

colleagues’ shifts and rapidly acquire

familiarity with other accounts

Apply critical thinking skills to resolve

issues effectively

Actively contribute as a team player

Consistently adhere to schedules and

deadlines

Exhibit a strong sense of responsibility in

meeting deadlines

Maintain meticulous attention to detail in

all tasks

Contact this candidate