Customer Service Patient Services

Mendy Lynch

*** ******* ***** ******, ** ***** 910-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Well-rounded professional with strong customer service skills. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process. Maintain and safeguard patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List.

Support the unit, department, and organization, and work with others to accomplish goals.

Prioritize and manage workload to meet deadlines.

Show sound judgment and good decision making when dealing with problems.

Communication Platforms – MS Teams, Zoom, Skype.

Microsoft Office Applications – MS Word, MS PowerPoint, MS Outlook.

Typing Speed – 45 WPM.

KEY QUALIFICATIONS

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

Richmond Community College – Hamlet, NC Certificate of Completion – Medical Assisting

WORK EXPERIENCE

Mount Vernon Mills – Rockingham, NC 02/2023 – 08/2023

Package Handler

§Trained new hires and operated a forklift to load materials and products into package processing equipment.

§Documented product, packaging, and order information on specific forms and records.

§Adhered to safety, quality, and production standards and met established deadlines.

§Worked effectively in a fast-paced, high demand environment.

Stay-at-Home Parent – Hamlet, NC 05/2019 – 02/2023

Homemaker

Ensured household duties were completed in a timely manner and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Provided encouragement, support, and access to activities that enabled the development of skills.

Ray's Wrecker Service – Rockingham, NC 09/2015 – 05/2019

Tow Truck Operator

§Answered inbound phone calls, placed outbound phone calls, and provided professional customer service.

§Conducted thorough pre-trip inspections and operated tow truck in accordance with company policies.

§Followed traffic laws and regulations and worked effectively in a fast-paced environment.

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