Service Advisor Field Technician

Robert T. Stewart

Atlanta, GA ***********@*********.*** 404-***-****

Highlights

Work History

Auto Technician, Cronic Chevrolet: Griffin, GA

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Evaluate repair needs by listening to customer complaints, reading service advisor notes and conducting inspections

Perform preventive maintenance tasks

Maintain a clean shop area workspace

Remain up to date with the latest repair technology and OEM requirements Field Technician, AT&T: Atlanta, GA

2000-2021

Follow established safety procedures while driving company vehicle

Test facilities and equipment on which trouble has been reported

Coordinates testing of customer lines and equipment

Analyze trouble conditions and determines work to be done

Receive work assignments through the use of a computer access terminal

Review and interpret service orders, trouble reports, circuit diagrams, work prints and follow standard practice

Initialize and maintain an open line of communication to ensure all customers receive the highest level of customer satisfaction possible Delivery and Installation, Progressive Lighting: Atlanta, GA 1998-2000

Load, transport and deliver items to customers and business in a timely manner

Review orders before and after delivery to ensure orders/changes were correct and that the customer was satisfied

Adhered to assigned routes and followed time schedules

Assist with installation of lighting

Prepared reports and other documents relating to deliveries

Proven ability in building positive relationships with customers

Produce detailed and timely records of work

activity

Provide consistent, respectful and professional

customer care

Ability to adapt driving to traffic conditions

Punctual and reliable

Friendly and professional attitude

Outstanding safety and driving record

Deliver customer orders quickly and efficiently

Excellent time management skills

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