Transaction Processing Associate/ Data Analyst
Resume:
IVY M. NAVALES, LPT
*************@*****.***
Saint Rose Subd. St. Brgy. Commonwealth, Payatas Rd., Quezon City
OBJECTIVE
Seeking an opportunity where I will be able to utilize my organizational skills, customer service, and competency on administrative tasks which help me to grow professionally.
PROFESSIONAL EXPERIENCES
TRANSACTION PROCESSING ASSOCIATE Sept 2022 to April 2024(1 Year &9 Months)
Accenture Inc.
Cybergate T1, Edsa, Mandaluyong City
Perform data entry and research in various systems and tracking tools.
Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
Process client claims and authorize to evaluate and release correct details, data and codes to system.
Create email/s and send auto emails for required documents or details to client/s.
Maintain excellent relations and good customer service through emails and internal system.
Assess and resolve non-standard and standard issues or problems.
Seek advice and escalate issues when faced with tasks/problems that necessary of approval or need guidance
Process claims with project standard quality and productivity.
Monitor daily emails, escalations and other concerns related to business information.
Protect client/s privacy by following company’s guideline to ensure a safe and secure working environment.
Coordinate necessary data with other department that needed to acquire as project-related information.
FRONT OFFICE STAFF Jan 2020 to Sept 2022 (2 Years & 8 Months)
NEW COMLOGIK BUSINESS SYSTEM, INC.
F&L Bldg. Commonwealth Ave., Quezon City
Provides administrative support such as clerical and financial to ensure efficient operation in the office.
Routine answers phone calls, canvas travel arrangements and room accommodation (for onsite staff) and assists inquiries from staff, clients/visitors.
Track and monitor all payments and expenditures of the company.
Carries out administrative duties such as filing, typing, sorting, copying, and scanning of documents.
Settle billing, personal accounts of the executive and suppliers by scheduling pay checks.
Compile BIR requirements, such as Official receipts, receipts from clients and staff, and other expenses.
Preparing and editing letters, reports, memos, and emails.
Record the minutes of the meeting and report on the executive if necessary.
Tracking petty cash, check vouchers, ITR, and online expenses.
Handle billing and collections process of the system that is provided by the company.
Updating billing and collections excel and on record of the company and programmer.
Sorting and distributing emails to clients, such as billing and disconnection and other inquiries on their billing.
Supervise employees’ contributions, loans, retirement and other related matters to benefits.
Running errands to the supply store, banks and others if needed.
SOCIAL MEDIA SPECIALIST Dec 2018 to June 2019 (6 Months)
LIPZ DIVA (DIVALICIOUS MARKETING)
West Fairview, Quezon City
Assist clients for their inquiries such as directional, prices and discount, promos technical information and issues.
Responsible for effective and efficient customer service.
Organizing resources and services that include classification, storage and retrieving of client’s information
Propose promos and campaigns for promoting new products and for sale items.
Create suggestions and gather market trends and competitors offerings and strategy.
Monitor marketing and sales performance.
ADVISER TEACHER May 2018 to Oct 2018 (5 Months)
COVENANT OF GRACE SCHOOL
Pearl St., East Fairview, Quezon City
Teaches different subjects and levels such as English grade 5, 7 and 10, Social Science 2 and 9, Computer, CLS 5, and MAPEH 10 using appropriate and innovative teaching strategies.
Manage students’ performance and update records
Prepare effective lesson plan and other instruction materials for the topic
Monitor and evaluates pupils/students’ progress
Supervises curricular and co-curricular projects and activities
Maintain harmonious relationship with fellow teachers, parents and other personnel.
WEBSITE COORDINATOR Jan 2017 to Jan 2018 (1 year)
KAMISETA (SHOPPES MANILA INC.)
Style Bldg. Filinvest Road. Batasan Hills, Quezon City
Administrate e-commerce account such as Kamiseta website, Lazada, Adobomall, Sm (upcoming e-commerce), Forza website, and M&Co website.
Manage product inventories at warehouse and stocks on back-end
Create and Manage social media campaigns for new product arrives
Communicate internally with the Executive regarding to product development and social media campaigns, technical team for the development and issues of website and other site, and graphic team for the campaigns, banners and design.
Organize, classified, and filling for incase of retrieving documents
Provide quality customer service such as follow up their orders location, tracking, helping with the process of ordering or exchange of their items and feedbacks.
Attend trainings for the development or creation of other e-commerce account.
EDUCATIONAL BACKGROUND
Tertiary : National Teachers College
Bachelor of Secondary Education
J. Nepomuceno St. Quiapo, Manila
Attended 2011-2015
Licenses License Professional Teachers (Board Passer on Sept 2016
professional teachers examination)
CERTIFICATES
1.Virtual Executive Assistant Course (May 18, 2022)
- Virtual Work.PH online training course
2.General Virtual Assistant Course (May 18,2022)
- Virtual Work.PH online training course
3.Basic WordPress Course (May 18, 2022)
- Virtual Work.PH online training course
4. Social Media Management Course (May 18, 2022)
- Virtual Work.PH online training course
5. Canva Graphic Design (March 12, 2022)
- 3 hours Live training of FH Moms
6. Pag-ibig Fund Webinar
7. In-Depth Information Seminar (Oct 27-28, 2021)
- 16 hours training of SS in-depth online learning session
SKILLS
Microsoft program (Word, Excel, Powerpoint and Outlook etc.)
Good communication and Leadership Skills
Account Management (Email, Social Media etc.
Basic graphic design and WordPress
Goal-oriented and patience
Time management and problem-solver
Attention to details
Organization and planning
PERSONAL INFORMATION
Nickname: Ivy, vy Gender: Female
Date of Birth: February 14, 1994 Citizenship: Filipino
Age: 30 years old Civil Status: Single
Height: 5’0
Father: Crispin Sanico Navales Deceased/Liaison
Mother: Daylinda Mangata Navales Housewife
CHARACTER REFERENCES
Ms. Rosemarie Cole Graphic Designer 095********
Engr. Rhea Mae Siason Purchasing Officer 092********
Ms. Nichol Rodrigo Implementation Officer 094********
Ms. Cristine Orocio Industrial Engineer 094********
I hereby certify that the above information are true and correct to the best of my knowledge.
IVY M. NAVALES, LPT
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