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Abi Abraham
System/PC Analyst
Edmonton - Alberta Email: *********@*****.*** Mobile : +1-780-***-**** www.linkedin.com/in/ababraham
Professional Synopsis
Experienced professional with a background in Project Controls, IT, administration, and HRIS, complemented by a strong academic foundation in BCA, MBA, and B. Tech in Technology Management. Skilled in Power BI, KPI management, workforce forecasting, visualization and automation. Work Experience
Flint Corp – PC Analyst, Project Controls; Sherwood Park, AB flintcorp.com Apr 2021 – Present
• Spearheaded the preparation and maintenance of BI Dashboards using Power BI, enhancing visualization of key metrics and performance indicators.
• Managed the Shared Point List with SharePoint, centralizing data and streamlining information-sharing processes.
• Conducted data collection, analysis, and forecasting using Power BI and ERP, providing valuable insights to support decision-making.
• Led Workforce Forecasting efforts with Power BI, SharePoint and ERP anticipating manpower needs and optimizing resource allocation.
• Managed Corporate-level KPIs using Power BI, SharePoint and ERP, ensuring accuracy and alignment with organizational objectives for senior management.
• Managed corporate-level workforce forecasting for all business units across the entire company with Power BI.
• Prepared and delivered dashboards to stakeholders using Power BI, facilitating data-driven decision-making.
• Analyzed performance data with Power BI, identified trends, and developed recommendations to support Project Management planning and operations.
• Defined required Project Controls deliverables from contracts and work packages using Visio, translating them into the Project Controls Plan.
• Performed quality assurance on cost control procedures and monitored costs using Power Apps and collected cost data to ensure conformity with cost management demand.
• Monitored projects in revenue while assisting internal corporate reporting and deliverables using ERP.
• Monitored projects' values while assisting in internal corporate reporting and deliverables using ERP.
• Developed a dataset and created a Power BI dashboard, connecting to the dataset and preparing comprehensive dashboards for the entire business unit. System Support – Geek Squad, Edmonton Canada geeksquad.ca Aug 2017 - Mar 2021
• Provided comprehensive computer support services for software and hardware, ensuring smooth operations for employees and systems.
• Analyzed reported issues and implemented quick workarounds and data corrections for known patterns.
• Offered remote hands-on assistance to technical teams and customers.
• Participated in testing, evaluating, and implementing software products to ensure compatibility and efficiency.
• Diagnose and fix issues in systems, data, and automation processes, assist with troubleshooting to maintain system operations
• Monitored application performance to ensure efficient system operations.
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HRIS Assistant Manager – Public Health Foundation Phfi.org July 2015 - June 2017
• Managed network monitoring, maintenance, and evaluation of new technologies, enhancing IT systems for employees and clients.
• Collaborated with business functions such as HR, Controlling, Finance, and Purchasing for budgeting, inventory management, and vendor management.
• Participated in testing, evaluation, and implementation of software products to ensure compatibility and efficiency.
• Automated a report for HR & Payroll team, improving data presentation and analysis.
• Established and maintained corporate IT infrastructure standards, ensuring IT governance, audit, and compliance requirements were met.
• Coordinated with clients to develop and implement data backup plans and security protocols, ensuring confidentiality.
• Troubleshot issues related to hardware, software, servers, workstations, and infrastructure components, ensuring smooth operations.
• Implemented HRIS solutions to streamline HR processes, improve data accuracy, and enhance reporting capabilities.
IT/Admin Officer Rotary International INPPC rotary.org Apr 2014 - June 2015
• Managed maintenance, deployment, upgrade, and support of all IT assets, including servers, firewalls, switches, desktops, laptops, and network printers.
• Supported various applications including FAMS, HMS, HRMS, Lotus Notes, SAP, SEP Antivirus, and asset management tools.
• Updated day-to-day activities to internal and central teams of Helpdesk, Service Desk, Security, SAP functional consultants, and other senior IT management members.
• Reviewed security reports regarding anti-virus, patches, and firewalls, resolving issues within agreed timeframes.
• Managed all Microsoft Windows, MS Office, and servers licenses, as well as ERP licenses (HR, Finance, Asset).
• Utilized Computerized Maintenance Management Systems (CMMS) to schedule, track, and manage maintenance activities, ensuring operational efficiency and asset longevity.
• Conducted training and induction on IT policy for new employees.
• Led the organization in exploiting technology and using IT solutions to drive organizational change and support business process design.
• Liaised and coordinated with corporate sectors, print, and electronic media.
• Implemented performance planning and assessment processes. Education & Professional Development
• Bachelor of Technology in Technology Management (BTech), Northern Alberta Institute of Technology
(NAIT), Canada
• Bachelor of Computer Application (BCA), Delhi, India
• Master of Business Administrations (MBA), Chennai, India Certifications
• Post-Graduate in Computer Applications (TATA InfoTech)
• Cisco Certified Network Associate (CCNA) Certification
• Microsoft Certified System Engg. – MCSE
• Hardware and Networking, Don Bosco school, India
• Working experience in Oracle ERP
Volunteering & Community Involvement
• Vice President of St Jacob’s Church, Edmonton, Canada. 2024
• Actively participated as a Treasurer of St May’s Church, Edmonton, Canada. 2019
• Actively participated as a volunteer (Development Administrative) at Catholic Social Services, Canada, 2018