Customer Service Representative
Resume:
Christina Guerges
Kissimmee, FL *****
****************@*****.***
Trilingual, energetic Customer Service Representative with 5+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Work Experience
Account Manager
ADP - Maitland, FL
September 2021 to Present
• Manage over 35 accounts generating more than 2.5 million in annual revenue a year.
• Manage multiple clients and their inquiries and utilization of HCM products; payroll, time, onboarding, benefits, and taxes
• Develop and maintain relationships with over 75 Payroll Practitioners, HR Directors, & CEO's.
• Provide year end training for clients to ensure accurate W2 reporting.
• Subject Matter Expert for
• Amendments in the East Region
• Lead reoccurring conference calls with clients to ensure service issues are addressed
• Utilize 40 various web-based applications for data processing, data storage, money movement, case tracking, and reporting
• Real time floor support for process and product queries for clients and internal associates
• Consult with CEO's, HR Directors & Payroll Practitioners on company specific process improvements
• Demonstrate the ability to adapt to change quickly and help clients do the same as procedures and regulations change; specifically with Federal regulation/legislation changes during the COVID-19 outbreak such as reporting for the PPP loan, paying impacted employees under the Families First. Team Lead Customer Service Representative
Booking.com
February 2018 to September 2021
• Ensuring a high level of customer service and a positive guest experience.
• Develop a strategy that the team members can use to better reach a project’s goal.
• Assign tasks to team members.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instructions to team members.
• Manage the flow of day-to-day operations.
• Create and distribute reports to update the company on the team’s progress. Room Service Server
Rosen Hotels & Resorts - Orlando, FL
December 2016 to February 2018
• Process payments using the Micros.
• system, for transactions of credit card, room charge and cash.
• Actively resolve any customer queries or issues and report these to the line.
• Deliver food, drinks, and any necessary utensils and condiments to guests who order meals from their hotel rooms.
• With guest permission, you push the cart or carry the tray into the guest room, set the table, and identify the order.
Restaurant Server/Bartender
Crowne Plaza Hotel - Orlando, FL
January 2012 to December 2016
1. Greeted patrons and took food and beverage orders. 2. Mixed alcoholic and non-alcoholic drinks, including hotel specialty cocktails. 3. Cleaned and maintained bar area; arranged bottles and glasses to create attractive displays. 4. Calculated bar tabs and collected and processed payments. 5. Prepare alcohol or non-alcohol beverages for bar and restaurant patrons. 6. Interact with customers, take orders and serve snacks and drinks. 7. Assess customers' needs and preferences and make recommendations. 8. Mix ingredients to prepare cocktails.
9. Plan and present bar menu.
Food and Beverage Management Trainee
Marriott - Knoxville, TN
January 2012 to January 2014
Food service skills encompass a wide range of abilities involving food preparation, customer service and restaurant management. Cooks, servers, bartenders and hosts are all positions that use food service skills. Food service employees need specific restaurant and food preparation knowledge to succeed in the industry
Restaurant Manager
Cairo Marriott
September 2009 to January 2012
• Welcomed guests upon arrival in a warm and friendly manner and assisted guests with seating.
• Processed guest orders and maintained guest satisfaction.
• Handled guest escalations.
• Maintains staff by recruiting, selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Develops personal growth opportunities. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results Education
Bachelor's Degree in French Language and Literature Ain Shams University
2006
Skills
• Sales
• Customer service
• Front desk
• Bilingual
• Payroll
• Siebel
Languages
• Arabic - Expert
• French - Intermediate
Contact this candidate