Case Manager Customer Service
Resume:
Susan Hernandez
********@*****.***
Skills Customer service, Bilingual-Spanish, Computer skills, Time management, Communication skills, Crisis intervention, Supervising experience Experience Onsite Case Manager-Social Worker-Endeavors, San Antonio, Texas (10/2023-03/2024)
• Worked with minors and their families to find caregivers that would provide security and wellbeing for each child.
• Complete all assessments with minor and family/sponsors, in accordance with policies and procedures.
• Facilitated the reunification of minors to identified family members, each minor’s case in a timely manner.
Conservatorship Specialist-Texas Department of Family and Protective Services
(06/2023-10/2023)
• Establish professional relationships with family members family friends who might care for the child in order to create a care plan for each child’s needs and arranging for additional testing, evaluations, records, or further assessments they need.
• Finding potential permanent placements for the child by meeting with parents, family members, and other people who are important to the family. Onsite Case Manager Supervisor/Case Aide Lead-Loyal Source, Orlando, Florida
(04/2021-03/2023)
• Supervised 5-18 team member insuring that they received continues training on policy.
• Audited cases and notes that were entered into portal by each of the team members to ensure all the information that was required per policy, and its accuracy was properly noted.
• Scheduled Calls between the case manager and the minor as per policy and any additional meetings that are requested.
Office Manager - Seasons Memory Care, San Antonio, Texas (08/2020-03/2021
• Conduct monthly staff in-services to ensure that they continue to increase their knowledge and skill to enhance with their care giving skills.
• Would place the weekly food order, based on the menu, so that the kitchen staff had the appropriate ingredients to provide the residents their 3 quality meals and snacks.
• Would work the kitchen 2-3 days a week when the
Store Manager- Little Caesars, Richmond Hill, Georgia, (02/2016-05/2020)
• Would hire and train and motivate each of the team member to become proficient with their tasks as well as cross training in order to promote individual growth in turn allowing the overall fluidity and efficiently within the team which promotes overall store's profitability.
• Responsible for ensuring that the store is ready for daily service, by making sure that it is clean, properly stocked, to include product, money and staff.
• Deal with all issues that arise from staff or customers. Listen to the situation and work with the individual to find some resolution.
Military Health Care Specialist – Active duty/National Guard Various, (10/1996-01/2011)
• Greeted the patients as they came into the clinic and conducted initial medical screenings prior to them being seen by provider.
• Taught the Army’s Combat Life Saver’s Course to over 3000 soldiers, to ensure that each soldier had the basis lifesaving skills.
• Stocked and sanitized the patient rooms after each patient was seen in order to minimize cross contamination between the patents that were seen by the medical provider.
Volunteer Youth Sports Coach – Local Youth Centers, Various, (2005, 2011-2020)
• Created a fun environment where the children could enjoy exercise and team building.
• Conducted training sessions that would include warm up, fundamental skills and game development drills.
Education 2015 - BS in Public Health - Georgia Southern University - Statesboro, GA 2012 - AAS in Kinesiology - St. Philips College - San Antonio, TX 2007 - AA in Liberal Arts - Pima Community College - Tucson, AZ 1996 - Tucson College – Medial Assistant - Tucson, AZ Certificates First Aid and CPR 1/2025
CPI- Non-Violent Crisis Intervention 11/2024
Lean Six Sigma Green Belt
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