Customer Service Insurance Agent
Resume:
LAWRENCE D. LITT
727-***-****/727-***-**** *************@*****.***
IT TECHNICIAN
Technician with over 10+ years of experience, successful at developing unique troubleshooting techniques, executing high quality repairs, and providing sound installation services to customers. Qualified to repair both Windows and Mac systems. Knowledgeable professional offering technical and practical guidance on how to prevent future problems and prolong product longevity.
CERTIFICATIONS & COURSES
BS Information Technology 2014/Comp TIA/ A+ Course/Network+ Course /Dell Certified
TECHNICAL SKILLS
Software:
NetBeans
Xcode 4
Remote Desktop
MS Office Suite
TCP/IP
Active Directory
LAN & WAN
Adobe Master Suite
Operating Systems:
Windows XP Pro
Windows 2000
Vista 7
Virtual Machine
Vista Business
Server 2003/2007
Office Suite 2003,2008,2010
Outlook
PC Anywhere
VCM
DOS Commands
Command Line Structure format
Programming Languages:
C
Basic C++
Java Script
Objective-C
PHP
SQL Server
HTML 5
CSS 1,2, and 3
PROFESSIONAL EXPERIENCE
TransDev, Driver, Handy Capped Van 1023 - 012024
Everise “WFH” Contractor for Meridian Medicaid customer service 2019 - 2023
Alorica, Customer Service, Temp Job 05/2019 – 06/2019
Kelly Services, St Petersburg, customer Service contractor for Lincare Temp Job 2018 - 2019
Matrix Medical, Largo, FL (Customer Service) 2016-2018 - Call center making outgoing calls to customers for yearly Health Assessment. 5/2015 – 3/2018 T Z Insurance, Tampa, FL (Insurance Agent) 2014-2015
Apac, Tampa, FL (Insurance Agent) 2013-2013
Western & Southern Life, Clearwater, FL (insurance Agent)-2011-2012
AIL – American Income Life, Tampa, FL (Insurance Agent) 2010-2010
Kelly Services, Saint Petersburg, FL (Customer Service) 2009-2009
Apex Systems Inc., Tampa, FL
Contractor for Honeywell / Unisys Corporation. 2007-2008
Onsite Tech Team Member responsible for all hardware and software issues on a campus of eight buildings
Setup and installed new and old Computer systems and configured them for end users
Responsible for trouble shooting hardware problems. Ordering replacement and installing parts
Dealt with end users both in person and on the phone in a professional Customer service manner
DOS & Command line support both in person and using remote software
Duties also included reimaging computers (Using Ghost) and bulk erasing systems on the end of their lease due to be shipped back to Dell Computer Corporation
Responsible for setting and keeping scheduled appointments with all end users
Axiom Laboratories, Inc., Tampa, Florida 2007-2007
I.T. Coordinator for Expanding Company
Duties included supporting network in main office building and about a dozen other locations attached to network
Traveled to all remote locations for service and support
Supported equipment located in customer’s office
Responsible for setting up new computers and adding them to local network
Adding and removing people to network. And all maintenance of network server, including E-mail setups and updates of all programs
Took care of all daily backups and storing them off site
Made sure customers were receiving daily reports
DOS & command line support, both in person and using remote software
Laboratory Corporation of America, Tampa, FL 1997-2007
Lead Technician in department of five people under supervisor
Customer support for on-line users of medical software and company supplied personal computers responding to over 705 requests worth $1.25 million in revenue
Provided installation, repair and support to over 5,000 clients in Naples/Bradenton areas worth over $1.5 million in revenue
Setup new systems, installed and trained customers in all uses
Responsible for verification of nightly reports and initiation of morning routinesP
Managed 400 customer service calls per month
DOS & command line support. Both in person and using remote software
ADDITIONAL EDUCATION AND TRAINING
Colorado Technical University Online, Colorado Springs, CO 2014
Bachelor of Science in Information Technology
Specialization in Software Systems Engineering
Graduated “Magna Cum Laude”
New Horizons (Computer Learning Centers), Tampa, Florida
A+, Network+, 2810 Fundamentals of Network Security
Interconnecting Cisco Network Devices ICND1
Interconnecting Cisco Network Devices ICND2
Dell Certified Systems Expert
781 Foundation 2008 Portables
783 Foundation 2008 Desktop
802 Customer Handling Skills Certification
KEY ACCOMPLISHMENTS
*Provided customer support for 705 on-line users of medical software company generating $1.25 million in
revenue.
*Provided installation, repair and support to over 5,000 clients in Naples/Bradenton areas worth over $1.5 million in
revenue.
*Managed over 400 calls a month
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