Customer Service Urban Outfitters
Resume:
Kaelyn Evans
Experienced professional with a strong background in retail operations, logistics, and
customer service. Proven expertise in administrative tasks such as online order management, workflow optimization, and ensuring operational excellence. Skilled leader proficient in team management, training, and meticulous oversight of inventory and scheduling to uphold high standards of customer satisfaction. San Diego, CA, 92116
*************@*****.***
EXPERIENCE
Urban Outfitters, San Diego — Omnichannel Specialist (Keyholder) OCTOBER 2023 - PRESENT
● Fulfilled online orders, packaged and shipped out items
● Monitored omni process to guarantee brand's requirements and fill rate targets were met
● Handled the organization's requirements for technology, workstations, ordering supplies, order staging, and packing area
● Answered phone calls and scheduled appointments for work orders
● Monthly office purge/filed the past months paperwork accordingly
● Conducted interviews and participated in hiring
● Guided new hires through onboarding processes
● Supervised associates and managed scheduling
● Prepped/dropped weekly bank deposits
● Reconciled cash drawers and store safe
Urban Outfitters, San Diego — Sales Associate
MAY 2022 - OCTOBER 2023
● Created a friendly, welcoming environment for customers to enjoy and feel comfortable when asking for assistance
● Attended to customers on the sales floor, fitting rooms, and registers
● Problem solved to resolve customer concerns
● Acknowledged incoming shipment cartons; 50-100 per day
● Open, censor, process, and push out tables full of new product each day The Wheel-House, Hemet — Event host
MARCH 2016 - AUGUST 2017
● Prepped, cooked, and served food for snack bar & birthday parties
● Operated the cash register and offered excellent customer service
● Cleaned work area/bathrooms/rink floor
EDUCATION
San Diego State University — Bachelor of Science in Applied Arts and Sciences: Business Administration (Accounting) AUGUST 2017 - DECEMBER 2022
Relevant Coursework: Intermediate Accounting I and II, Management & Organizational Business Skills, Ethics in Business, Finance, Marketing, Taxation of Business, Federal Taxation of Individuals, Cost Management, and Auditing. GPA: 3.28
SKILLS
Fast learner
Leadership
Adaptability
Effective Time Management
Ability to Work Under
Pressure
Microsoft Office
Detail Oriented
REFERENCES
Jessie Vivanco
Business Owner
Relationship: Former
Manager
Julio Tello
Team Lead
Relationship: Former
Manager
Alma Moreno
Team Lead
Relationship: Colleague
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