Customer Service Representative
Resume:
Shanell Thomas
Customer service representative committed to serving people, growing company brands,
and driving positive change.
East Chicago, IN 46312
***********@*******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Delivery Driver
Kennicott Brothers Company - Chicago, IL
April 2024 to Present
• Inspects delivery vehicles and ensures the safety and security of the loading and unloading process. Contacts customers to confirm delivery details. Determines placement of merchandise, follows safety and lifting protocols during deliveries.
Office Manager
State Farm - Palos Hills, IL
January 2021 to December 2023
Establish customer relationships and followed up with customers as needed. Used a customer-focused and need -based process to educate customers about insurance options. Kept track of applications and premiums collected by sales team. Assisted agents with everyday work environment issues. Helped with marketing on multiple social media platforms.
Associate Manager
Life Storage - Forest Park, IL
March 2020 to December 2020
Front desk receptionist. Rent spaces to new customers. Call customer to collect payments. Sell merchandise to new and old customers. Maintain a clean and functional store along with the facility. Answer the phones and emails to attract new customers. Showed potential customers available spaces for rent. Cleaned the entire facility on a daily basis. Lead detailer
Tesla (Chartwell Temp Agency) - Westmont, IL
October 2018 to January 2019
Clean and vacuum new, and used vehicles according to Tesla's standards. Train new detailers on how to do their job effectively.
Shine tires and wax new and used cars. Transported vehicles from warehouse to the Tesla dealership. Shift Monitor
Salvation Army - Chicago, IL
July 2016 to October 2017
Monitored the inside and outside of the facility by foot and or Surveillance camera. Monitored the cafeteria during dinner with residents. Monitored and assisted with recreational time with clients. Made updates and notations on the computer to case managers about their clients. Enforce all the rules of the Salvation Army. Completed up to two rounds inside and outside of the facility to ensure clients and staff safety. Updated time sheets. Completed notations on the computer throughout the day. Conduct intake on new clients also outing their info into the computer to send to their case workers. Conduct bed check by going into every residents room to ensure they are in their rooms. End of shift clean staff office and kitchen of residents. End if the day made sure the building is locked and secure. Assistant Manager
Payless Shoe Source - Chicago, IL
June 2013 to July 2016
Responsibilities
Over see associates on a daily basis on everyday work environment. Lead in customer service. Worked on cash register. Maintain a daily quota in sales. Completed store schedules . Break down shipment and process the merchandise. Completed inventory on a weekly basis. Verified and maintain time sheets. Coached and trained new and older associate's. Opened and close the store properly according to the store policy.
Accomplishments
I had a customer personally call and give me a complement to corporate after being employed with Payless only a month. I also became the assistant manager after only a month on the job. Skills Used
Excellent customer service, cash handling, preparing schedules, training staff, sales, inventory, and coaching .
TMA
OEMC City of Chicago - Chicago, IL
July 2005 to May 2013
Responsibilities
Customer service representative for the city of Chicago. Conducts the flow of pedestrians and vehicular traffic at assigned intersections to ensure their safety. Perform traffic control assignments at parades, concerts, games, runs, and construction for the city of Chicago. Accomplishments
I learned how to deal with thousands of people at one time. I also learned how to remain calm under extreme pressure
Education
High school diploma
Wells Academy High school - Chicago, IL
1998 to 2002
Skills
• Customer Service (13 + years)
• Drug Safety
• Monitoring
• Call Center
• Cash handling (10+ years)
• Cleaning
• Customer Service
• Customer Support
• Customer Care
• Auto Detailer
• Detailing
• Car Wash
• Administrative Experience (2 years)
• Banking (Less than 1 year)
• Microsoft Excel
• Time Management
• Sales
• Inventory
• Cashier
• Management
• training
• Communications
• Front Desk (2 years)
• Retail Sales
• Merchandising
• Word
• Administrative Experience
• Computer Literacy
• Payroll (1 year)
• Typing
• Receptionist
• Retail (5 years)
• Hospitality Experience (2 years)
• Cashiering
• Sales Experience
• Retail Management
• Communications
• Commercial Cleaning
• Assistant Manager Experience
• Pricing
• Assistant Manager Experience
• Commercial Cleaning
• English
• Pricing
• Store Management Experience
• Management Experience (2 years)
• Supervising Experience (4 years)
• Android (10+ years)
• Security (6 years)
• Leadership Experience (6 years)
• Shift Monitor (2 years)
• Front Desk (3 years)
• Supervisor (4 years)
• Customer service/ data (10+ years)
• Microsoft Word
• Microsoft Outlook
• Custodial experience
• Office Management
• Communication skills
• Product demos
• Technology sales
• Upselling
Certifications and Licenses
Mandated Reporter
Driver's License
Assessments
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
September 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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