Customer Service E-Commerce
Resume:
Hannah Wong Seattle, WA *****
******.******@*****.***
PROFILE
Previous Financial Consultant with 8 years of expertise in cultivating strong client relationships and consistently delivering strategic financial guidance. Seeking to transition to a customer-centric role, leveraging finely honed communication, problem-solving skills and relationship management skills to enhance both internal and external customer satisfaction. Proven ability to adapt to diverse challenges with a customer focused approach for optimal service delivery.
WORK EXPERIENCE
E-commerce Freelancer 2021 - 2023
Order Fulfillment - Ensuring packaged and shipped products reach customers safely and on time Customer Service - Effectively communicating with customers to solve issues. Sourcing and Inventory - Acquiring items strategically and managing current inventory. Pricing strategy - Analyzing competitor pricing and setting competitive prices AIA FA, Singapore — Financial Consultant 2016 - 2021 Nexus Financial Services(Zurich Life Insurance), Singapore — Financial Consultant 2014 - 2016
Communication and Client Relationship Management:
● Effectively communicate financial information and advice to clients.
● Build and maintain strong client relationships to understand and support their financial goals.
● Explain complex financial concepts in a clear and understandable manner. Problem-Solving and Analytical Skills:
● Analyze financial situations, identify challenges, and recommend effective solutions.
● Meticulously examine financial data and details to make accurate analyses and recommendations.
Ethical Conduct:
● Adhere to ethical standards in financial advising, ensuring transparency and acting in the best interest of the client.
Adaptability and Time Management:
● Stay informed about changes in financial markets, regulations, and economic conditions.
● Prioritize and manage time effectively to meet client needs, deadlines, and regulatory requirements.
Empathy:
● Understand and empathize with clients' financial concerns, demonstrating genuine interest in their well-being.
The Learning Lab, Singapore — Client Ambassador 2013 - 2014 Spa Esprit Group; Browhaus, Singapore - Customer Relationship Officer 2009 - 2010
SKILLS
Communication - Verbal and
written skills
Telephone etiquette
Customer Service
Customer Expectations
Management
Empathetic
Team player
Multitasking
Problem solving
Computer skills
Time Management
LANGUAGES
English (Native)
Chinese- Mandarin
(Conversational)
EDUCATION
University of Nevada Las
Vegas, Singapore —
Bachelor of Science in Hotel
Administration
Republic Polytechnic,
Singapore — Diploma in
Customer Relationship and
Service Management
VOLUNTEER
Reading Partners
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