Customer Service Medical Billing

Marquisha Anderson

*** ******* **** ****, *** *** Memphis, TN 38126 901-***-**** ******************@*****.***

PROFESSIONAL PROFILE

Self-directed professional backed by healthcare industry and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.

Consistently model and inspire high level of integrity.

Effective problem solver, able to assess situations and identify solutions.

Well-organized, manage time and priorities in multi-task environments.

Communication Platforms – Zoom, MS Team, Skype, Google Meet.

Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint, MS Outlook Type 37 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Electronic Health Records (EHR) Electronic Medical Records (EMR) Insurance Verification Medical Office Procedures

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

Overton High School – Memphis, TN High School Diploma, 2014

WORK EXPERIENCE

Ultimate Medical Academy – Memphis, TN 07/2022 – 01/2024

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Amazon – Memphis, TN 03/2021 – 04/2022

Delivery Driver / Customer Service

Loaded materials and products onto package processing equipment.

Delivered packages and provided exemplary customer service.

Documented product, packaging, and order information on specific forms and records.

Adhered to safety, quality, and production standards and met established deadlines.

Worked effectively in a fast-paced, high demand environment.

Allied Universal Security – Memphis, TN 01/2021 – 04/2021

Security Officer

Responsible for the security and safety of client property and personnel.

Followed site-specific policies and procedures and implemented emergency response activities as appropriate.

Ensured a positive company image by providing courteous, friendly, and efficient customer service.

Stay at Home Parent – Memphis, TN 08/2019 – 12/2022

Homemaker

Ensured household duties were completed in a timely manner and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Peachtree Academy – Barlett, TN 01/2019 – 07/2019

Daycare Assistant / Child Care Provider

Cared for children in a compassionate and professional manner, encouraged growth and development of each child, and planned and implemented appropriate classroom activities.

Worked in partnership with parents to assess child needs and to set goals.

Maintained and updated data and adhered to performance and licensing standards.

Carrier – Collierville, TN 05/2015 – 07/2018

Run Test Operator

§Provided quality control in the manufacturing of products to monitor compliance with specifications.

§Ensured product quality tests were performed in a timely manner to meet standards.

§Stocked and organized materials and communicated effectively with team members.

In-Home Health Care – Memphis, TN 12/2015 – 06/2017

Home Health Aide

§Provided in-home personal care services based on established care plans.

§Assisted with activities of daily living, prepared meals, and administered medication.

§Transported patient to and from locations outside of the home.

§Respected patient’s privacy and maintained confidentiality.

Volunteered to assist teachers and students at South Park Elementary in Memphis, TN for 2+ years

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