Crew Trainer Customer Service

Amber Champagne

Wesley Chapel, FL *****

******************@*******.***

+1-352-***-****

Work Experience

Crew Trainer

McDonalds Frost brothers

Present

• Responsible for handling cash transactions, keeping the work area neat and organized, food, and helping out wherever needed.

• Multi-tasking experience has enabled to master the skill of multi-tasking.

• Able to take verbal instructions, mentally process service while at the same time moving quickly and precisely.

• Communication Communication is one of the strong suits; every day new faces and strike up conversations,

• provide excellent customer service, and communicate the needs of the team to co-workers as a crew trainer.

• Leadership was a crew trainer which entails a lot of responsibility in the leadership department.

• Expected to not only train new workers but at times fulfill a role similar to that of a management position. MOR

BayCare Health System - Palm Harbor, FL

Present

• Detail oriented

• Ability to multitask

• Works well as a team

• Good communicator

• Organized

• Detail oriented

• Flexable

• Attention to detail Office skills

• Insurance billing

• Medical codes and terminology

• HIPAA compliance

• Scheduling software

• EMR software

• Data entry

• Record patient history

• Referrals

• Pre-ops

Hostess

Amici's Italian Restaurant - Lutz, FL

January 2017 to January 2018

• Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting.

• Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.

• Accept and organize reservations, and prioritize reservations to accommodate customers.

• Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.

• Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.

• Addressed guest requests or complaints and escalated major complaints to manager. Education

High school diploma

Cypress Creek High School - Wesley Chapel, FL

August 2018 to October 2020

Skills

• Mentoring

• Special Needs

• Toddler Care

• Caregiving

• Babysitting

• Cash Handling

• Driving

• Nannying

• Cashiering

• Host/Hostess

• Cleaning Experience

• Organizational Skills

• Autism Experience

• Infant Care

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