Customer Service Front Desk

SKILLS

EXPERIENCE

yuchen jiang

FRONT DESK RECEPTIONIST

347-***-**** *********@*****.*** brooklyn, NY 11220 Motivated individual with exceptional customer service and communication skills. Adept at developing relationships with customers, colleagues, and management. Experienced in managing multi-line phone systems, greeting guests, and organizing o ce supplies.

Communicative individual experienced in providing exceptional customer service in busy o ce environments. Skilled in managing multiple tasks with accuracy and e ciency. Adept at creating and updating records and ling systems. Committed to delivering best customer service and fostering positive relationships with customers. Detail-oriented professional with experience in records management, Microsoft O ce, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.

• Basic Math • O ce Management

• Teamwork and Collaboration • Customer and client relations

• Problem-solving abilities • Cash Handling

• Analytical Thinking • O ce Administration

• Microsoft O ce • Health Insurance Knowledge

• Decision-Making • File Management

• Scheduling

FRONT DESK RECEPTIONIST

Quality Care Physical Therapy and Acupuncture .PLLC brooklyn, NY

June 2023 - June 2024

• Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.

• Provided a high level of customer service to all clients.

• Processed payments received from customers via cash or credit card transactions accurately and e ciently.

• Maintained an organized front desk area, ensuring all forms were up to date and available for visitors. Scheduled appointments for clients using o ce calendar system and provided updates on changes or cancellations when needed.

•

KITCHEN STAFF MEMBER

mango mango

brooklyn, NY

June 2020 - June 2021

• Managed time e ciently by multitasking between tasks without compromising quality of work.

• Maintained high standards of sanitation, hygiene, and safety protocols in the kitchen environment.

• Assisted with preparation of meals in accordance with recipes and dietary requirements.

• Developed strong organizational skills while preparing meals in a timely fashion. EDUCATION

LANGUAGES

VOLUNTEER EXPERIENCE

BACHELOR OF SCIENCE (B.S.) IN COMPUTER SCIENCE CANDIDATE brooklyn college, brooklyn

Expected graduation Jun 2026

Chinese (Mandarin)

Native

• English

Bilingual

•

ASSISTANT TEACHER

community service

brooklyn, NY

June 2022 - September 2022

• Assisted teachers with lesson plans and classroom activities, while encouraging student participation.

• Developed and maintained consistent, positive relationships with children.

• Helped to maintain a positive learning atmosphere in the classroom.

• Helped to prepare and distribute materials for activities.

• Created a positive learning environment by demonstrating enthusiasm for teaching students.

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