Customer Service Data Entry
Resume:
Sherena K. Dantzler
Raytown Mo. 64133
*****************@*****.***
Qualifications:
My qualifications include over 25 years of customer service and collections experience. I also have office skills including 10 key, data entry, Word doc, Windows, switchboard operation, scanning, filing, and operating fax machines. Also team leadership and handling escalated calls in a professional manner.
I have the proven ability to adjust to change and to work in any type of environment. I am a fast learner and a self starter. My Strong point is the interest in learning and taking on new tasks. I enjoy problem solving and working with customers to meet their needs as well as the companies and resolving any issues. I take great pride in my work and like to do things correctly the first time.
Work Experience:
CVS Specialty pharmacy
April 2016 to June 2024
Pharmacy service representative
Duties include inbound and outbound customer service refill specialty medications, order scheduling with both patients and doctors offices. Insurance verification for commercial, medicare and medicaid.
CBE Group Overland Park Ks
June 2015 present
Collection specialist
Duties include 3rd party collections for Capital One credit card accounts. Alliance Health Care Kansas City Ks. March 2015 present Home health care provider
Duties include caregiver, cooking, doing laundry, house cleaning, shopping, and helping with medicine, and scheduling transportation to appointments. AnswerPro LLC Mission Ks .
August 2013 June 2015
Operator / CSR
Duties include answering inbound calls, data entry, connecting doctors and hospitals, dispatching, taking patient messages and paging doctors. Big Grill & More LLC Kansas City, Ks . May 2011 PRN Cashier / waitress
Duties include dishwashing, order taking, waiting tables, cooking, food prep, inventory, and cleaning restaurant equipment.
Golden Living Center Lansing Ks . Feb. 2009 Nov. 2010 Cook / Director of Activities
Duties started as cooking with company, cooking serving, cleaning, dishwashing, and inventory. Once promoted to Director my duties were intake of new residents, care planning, setting appointments, planning activities for residents. CLK Management Lenexa Is
July 2005 Feb 2009
Collection Specialist
Duties include collections on delinquent internet loans & Skip tracing Alliance data system Overland Park Ks. July 2004 July 2005 Customer service / Collection Specialist
Duties include customer service and collections for retail credit cards accounts. Education:
Nurse Assistant Area Vocational Technology Kansas City Ks. Certificate Wyandotte H. S. Kansas City Ks. Diploma
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