Customer Service Call Center

James John Rillo 435-***-****

*********@*****.***

Skills:

• Pro-Active Problem Solving-Customer Service Versed

• 20 years Customer Service Experience-- Email and Phone

• HIPAA Experience

• Bi-Lingual (Spanish) Verbal and Written

• Certified Education Microsoft Programs-Word-Excel-PowerPoint-Access

• Strong Interpersonal Skills—Training—Mentoring—Conflict Resolution

•CRM Experience

•Home office with wired ethernet

•Call Center, Multi phone line experience.

Job History:

Red Mesa Science and Refining

Saint George, Utah 2021 - 2022

Quality Champion - Facility Trainer

I was brought in to develop a training program that would include training of all staff including sales, finance, management, and manufacturing.

Much of this was done for staff virtually all over the country.

This entailed designing a training facility, and programs include testing, good documentation practices, and one on one teaching. This challenge included all levels of existing education. Being bi-lingual in Spanish aided me in training additional staff with more comfort using their own country’s dialect.

Vital Pax Vital Labs

La Verkin, Utah 2018 - 2020

Director Of Quality

My primary responsibilities consisted of managing all in-house quality, and in-house lab growth and development. Aiding in direct customer service and client retention was a key element as well.

This included writing and managing SOPS, COAS and adhering to CGMP and guidance for FDA compliance.

Sunwarrior

Mesquite, NV/Saint George, UT 2012-2018

Director of Quality and Compliance

Acquire certifications for the FDA to approve products. This included advance learning in microbiology, metallurgy, pesticide and GMO studies. Quarterly audit labs, co-packers, and fulfillment house.

Commenced a 6-month 29 course class on microbiology, in addition to getting my PCQI (preventive controls qualified individual) certification. Originally hired as a product development manager to help design, source, and launch 6 new products with companywide new packaging... A good deal of my job consisted of dealing with customer issues directly and through legal representatives when needed.

Wilson Electronics

Saint George, Utah 2009-2012

Customer Service / Tech Support Manager

Track and develop reports, develop new employee training programs, evaluation policies, and

coordinate all dept issues. Managed an average of 1,250 calls and 300 emails weekly. Personally

oversee all client problem resolution issues. implemented a training program for all new employees. Also appointed company safety manager, and ran a program for 6 depts.

EDUCATIONAL BACKGROUND:

CGMP Training and annual certification from NSF and NPA

Vendor Qualification Auditing and Qualification by NSF

FSPCA Preventive Controls for Human Food certification 2018

SIX SIGMAS online course from Villanova University--2009

California Chamber of Commerce –Employment Law Counsel associates listing.

Labor Law Update- Commerce update associate.

State of California - Esperanza - Latino Labor Relations - 72---73

Glendale College - 74---76

UCLA - 1977---79

MAJOR—MUSIC

MINOR---BUSINESS ADMINISTRATION

American Production and Inventory Control Society – 1979

NSF—Yearly cGMP certification, 3-day class Salt Lake City

Universal Class—Microbiology 101. 6-month 29 course.

Personal information:

I have been happily married for 25 years, and we have raised 4 children.

We love music, games, and are blessed with enjoying life.

We live in Saint George and are involved with our community. My wife works as a Comptroller and Human Resource Manager at a company in La Verkin, Utah.

PERSONAL AND PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST.

SALARY HISTORY AVAILABLE UPON REQUEST

Contact this candidate