Customer Service Representative
Resume:
Shaina Ladson
Ravenel, SC *****
*************@*****.***
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Work Experience
Mau/ Machine Operator
Bosch-North Charleston, SC
May 2023 to November 2023
Operate production equipment and follow product and quality instructions, blueprints, diagrams, etc Follow plant safety and environmental policies, and keep work areas clean and order Perform and maintain accurate finished goods traceability Escalate concerns for material, technical, and quality issues Make work station adjustments, including tool and fixture changes, to facilitate product changeover, as required. Operating tugger to ensure products and materials are moved throughout warehouse. Make work station adjustments, including tool and fixture changes, to facilitate product changeover, as required. Operating tugger to ensure products and materials are moved throughout warehouse. Assembled and disassembled parts
Quality testing Reading blueprints
Member Service Representative
Point32Health-Charleston, SC
November 2022 to April 2023
Accesses the most appropriate source of information and proficiently resolving the member’s concern.
Accurately documents the complete encounter and
maintains a professional and supportive attitude
throughout the call.
Asks probing questions and takes the opportunity to educate members to avoid unnecessary repeat calls. Investigates member complaints and performs front-line analysis and intervention when appropriate.
Makes necessary outgoing phone calls to resolve
member related inquiries
Scheduler
Roper St. Francis Healthcare-Charleston, SC
December 2021 to July 2022
Scheduled and confirmed medical visits based on patients' needs, staff experience, and geographical locations. Identified discrepancies, time gaps and obtained additional explanation and information as required. Appropriately transferred and introduced returned telephone calls to providers and medical office modules.
Randstad/Inbound Representative CSR - Customer Service Representative MCI Telecommunications-Charleston, SC
December 2020 to October 2021
Taking calls to schedule appointments for State of Florida COVID vaccinations also doing rental assistance for state of Florida program
Assisting tenants with applications for rental assistance or utilities, Met customer call guidelines for service levels, handle time and productivity.Provided back up for customer service managers.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Staffmark staffing/Material Handler
Gildan-Charleston, SC
July 2017 to May 2019
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
Shipped material and performed boxing, packing, labeling and preparation of related documents. Assembled orders and packed items for shipment, conveying orders to shipping personnel. Managed warehouse operations and verified proper shipment procedures. Monitored production schedule to keep proper amount of inventory on hand. Customer Service Representative
Iqor-North Charleston, SC
December 2012 to March 2016
Served as an inbound customer service representative, providing exceptional customer service and support to incoming calls.
Handled a high volume of customer inquiries, resolving issues, answering questions, and providing product or service information.
Demonstrated excellent communication skills to effectively address customer concerns, diffuse difficult situations, and ensure customer satisfaction.
Utilized computer systems and databases to accurately document customer interactions, update account information, and process transactions.
Adhered to company policies and procedures, including call handling protocols and quality assurance guidelines.
Collaborated with cross-functional teams, such as technical support or billing departments, to escalate and resolve customer issues promptly.
Followed up with customers to ensure problem resolution, customer satisfaction, and potential upsell or cross-sell opportunities.
Maintained a strong knowledge of products, services, and promotions to effectively address customer inquiries and provide appropriate recommendations. Met or exceeded established performance metrics, including call handling time, customer satisfaction ratings, and sales targets.
Participated in ongoing training and development programs to enhance product knowledge, customer service skills, and call handling techniques.
Adapted to changing customer needs and demands, remaining flexible and proactive in delivering great service.
Education
High school diploma
Visions Christian Academy - Summerville, SC
August 2008
Skills
• Microsoft Excel
• Quality control
• Organizational skills
• Microsoft Word
• Microsoft Office
• English
• Communication skills
• Computer skills
• Distribution center
• Data entry
• Telemarketing
• Warehouse experience
• Materials handling
• RF scanner
• Order fulfillment
• Order picker
• Direct sales
• Pallet jack
• Time management
• Stocking
• Blueprint Reading (Less than 1 year)
• Medical Office Experience (Less than 1 year)
• Typing (Less than 1 year)
Certifications and Licenses
Driver's License
April 2022 to April 2030
TWIC Card
Contact this candidate