Call Center Maintenance Technician
Resume:
TONY PENA
Marion, IN. **953
****************@*****.***
OBECTIVE: I’m interested in a position where I can grow with the company, as well as utilize my education and work experience.
EDUCATION:1999-2001 ITT Technical Institute Indianapolis, IN Associates of Applied Science in Electronics Engineering Studied General Electronics as well as Microcomputers, Series, Parallel, Fiber optics, PLC-programming, and as well as twelve hours a week were spent in lab experiencing hands on training WORK EXPERIENCE:
Grounds Guys, 2014-2020 Landscaping Lead –
Maintain landscaping of all locations,
Read print outs for each individual site and create plan of action for location. Maintain all equipment needed to perform job, such as mowers, weed eaters, gators, trucks. Responsible for person with me on my crew so supervisor skills also played a part in my roll. Maintenance Technician/Refrigeration Holmes 2013-2014 Foods Nixon, TX. 220 volts
Preventative maintenance Sealers Scales
Maintained saw line (machine)
Pac Mac 9500 (bagger)
Ammonia r717
Pneumatic actuators
Wiring: motors,
light fixtures,
machinery Mandators PLC Troubleshooting General
Help Desk Representative IBM Call Center 2010-2011, Daleville, IN. Manage, develop, coach and motivate a team of more than 100 Customer Service Representatives to achieve Call Center production targets.
Provide leadership and direction to enhance and improve processes and practices within the department and actively participate in maintaining a spirited work environment. Participate in the selection, placement and training of new staff members. Evaluate employee performance, prepare appropriate action plans, and conduct annual performance appraisals.
Monitor calls for productivity to ensure compliance with established standards and performance effectiveness.
Assist with call volume and escalated Customer calls as needed. Effectively deal with employee suggestions, conflict resolution and disciplinary actions. Instrumentation Technician Cummins test cell labs 2009 2011 Indianapolis, IN. Preventative maintenance on test cells.
Repair actuator’s
Repair Saginaw exhaust brakes
Calibrate transducers
Calibrate dynos for torque
Electro-mechanical inclined
Fabricate cables
Troubleshoot to component level Lab
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