Victoria Dews
**** ****** **** **. ******, OH ***52
513-***-**** ************@*****.***
SUMMARY
Graduate with a Masters in Human Resource Management. Experience in marketing and customer service. Computer literate. Very deadline driven and poses good communication and interpersonal skills. Builds relationships easily and is known for taking on challenges and making quick decisions. Adapts well to changes and proficiently works well within a fast paced environment. Hard worker, flexible, and very organized.
TECHNOLOGY
Microsoft: Word, Outlook, Excel, PowerPoint and Google Doc
Education
Masters in Human Resource Management
Keller Graduate School of Management
Bachelor of Technical Management in Human resources
DeVry University College of Business
GPA 3.73/4.0
Dean’s list for academic achievement-Entire Undergrad
Graduated from Indian Hill high school class of 2004
Relevant Course Work
Human resource management, project management, labor relations, strategic staffing, compensation & benefits, Employment law, training & development
EXPERIENCE
American Risk Services, Springdale, Ohio
Claims Processor Jan 2017-Feb 2019 (Temp Position through Express Employment)
Processed vehicle claims on a daily basis setting up claims for adjusters to pay
Scanned incoming mail for the claims department
Took on new lender/Dealer projects and worked independently on CPI Claims
Answered Inbound calls from existing customers setting up claims over the phone and handling any questions and concerns
Dews Taekwondo School, West Chester, Ohio
Personal assistant/Secretary 2011-2019
Kept record of payments and handled all the books
Maintained record of equipment and inventory each month
Responsible for all of the marketing and advertising of the school
Managed online website
Attended to phone, walk in’s and website sign ups and enrolled new students
RDI Marketing INC., Milford, Ohio
Marketing Supervisor 2008-Apr 2011
Supervised and overlooked several different sales programs; marketing for Discover
Oversaw 60 agents; was responsible for coaching them up and training them to the desired level necessary to perform their daily tasks and duties on the phone.
Responsible for different Discover projects and making sure each program ran efficiently by hitting sales quota on a daily basis and getting incoming agents up to goal as quickly as possible.
Ran the stats every night, displaying the sales per hour of each project.
In charge of the company production agenda excel spreadsheet where all numbers and stats were plugged in at the end of every night for all of our vendors to view.
Train and monitor activities of new employees
Held focus groups among the agents to improve customer relations/ interactions.
Perform as a peer lead within service group regarding sales, marketing, and call center customer service team.
Market services to help business run more efficiently, taking pride in ownership of assigned projects
Developed training manuals & scripts for numerous campaigns.
Scheduled bi-weekly meetings to discuss opportunities for improvement and employee issues.
FIFTH THIRD BANK, Cincinnati, Ohio
Loan Auditor
2006-2007
Sorted through different files and loans classifying each; and seeking out certain discrepancies.
Answered phone calls and emails daily
Audited completed work.
Investigated and evaluated the loan terms
2015 Granted the Citizenship Award
Completed a lot of charity work within the community helping out with different food and clothing drives through my church organization including March of Dimes and Mathew 25; as well as volunteer at nursing homes.