Human Resource Customer Service

Victoria Dews

**** ****** **** **. ******, OH ***52

513-***-**** ************@*****.***

SUMMARY

Graduate with a Masters in Human Resource Management. Experience in marketing and customer service. Computer literate. Very deadline driven and poses good communication and interpersonal skills. Builds relationships easily and is known for taking on challenges and making quick decisions. Adapts well to changes and proficiently works well within a fast paced environment. Hard worker, flexible, and very organized.

TECHNOLOGY

Microsoft: Word, Outlook, Excel, PowerPoint and Google Doc

Education

Masters in Human Resource Management

Keller Graduate School of Management

Bachelor of Technical Management in Human resources

DeVry University College of Business

GPA 3.73/4.0

Dean’s list for academic achievement-Entire Undergrad

Graduated from Indian Hill high school class of 2004

Relevant Course Work

Human resource management, project management, labor relations, strategic staffing, compensation & benefits, Employment law, training & development

EXPERIENCE

American Risk Services, Springdale, Ohio

Claims Processor Jan 2017-Feb 2019 (Temp Position through Express Employment)

Processed vehicle claims on a daily basis setting up claims for adjusters to pay

Scanned incoming mail for the claims department

Took on new lender/Dealer projects and worked independently on CPI Claims

Answered Inbound calls from existing customers setting up claims over the phone and handling any questions and concerns

Dews Taekwondo School, West Chester, Ohio

Personal assistant/Secretary 2011-2019

Kept record of payments and handled all the books

Maintained record of equipment and inventory each month

Responsible for all of the marketing and advertising of the school

Managed online website

Attended to phone, walk in’s and website sign ups and enrolled new students

RDI Marketing INC., Milford, Ohio

Marketing Supervisor 2008-Apr 2011

Supervised and overlooked several different sales programs; marketing for Discover

Oversaw 60 agents; was responsible for coaching them up and training them to the desired level necessary to perform their daily tasks and duties on the phone.

Responsible for different Discover projects and making sure each program ran efficiently by hitting sales quota on a daily basis and getting incoming agents up to goal as quickly as possible.

Ran the stats every night, displaying the sales per hour of each project.

In charge of the company production agenda excel spreadsheet where all numbers and stats were plugged in at the end of every night for all of our vendors to view.

Train and monitor activities of new employees

Held focus groups among the agents to improve customer relations/ interactions.

Perform as a peer lead within service group regarding sales, marketing, and call center customer service team.

Market services to help business run more efficiently, taking pride in ownership of assigned projects

Developed training manuals & scripts for numerous campaigns.

Scheduled bi-weekly meetings to discuss opportunities for improvement and employee issues.

FIFTH THIRD BANK, Cincinnati, Ohio

Loan Auditor

2006-2007

Sorted through different files and loans classifying each; and seeking out certain discrepancies.

Answered phone calls and emails daily

Audited completed work.

Investigated and evaluated the loan terms

2015 Granted the Citizenship Award

Completed a lot of charity work within the community helping out with different food and clothing drives through my church organization including March of Dimes and Mathew 25; as well as volunteer at nursing homes.

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