Support Tech, Assembly, order puller

Rajeev James

214-***-**** *************@*****.*** Fort Worth, TX 76131

SUMMARY

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

SKILLS

Energy and Physical Stamina

Retail Metrics and Goals

Excellent Written and Verbal Communication

Computer Proficiency and Microsoft Office

Attention to Detail

Engaging with Diverse Customers

Item Ticketing and Pricing

POS Software/Ticking system

Payment Processing

Filing and Data Archiving

Proficient With Zendesk

Verifying Data Accuracy

Data Transcription

Decision Making

Customer Relationship Management

Data Processing

Multi-Line Phone Proficiency

Invoice Processing

Spreadsheet Management

Quality Assessment and Assurance

Microsoft Office

Operations Monitoring

Data Entry

OSHA Compliance

Clerical Support

Customer Service

Mail Sorting and Distribution

Verbal and Written Communication

Excel Spreadsheets

Google Drive

Service-Oriented

Creative Thinking

Data Entry and 10-Key

Problem-Solving

Editing and Proofreading

Reliable and Punctual

EXPERIENCE

Support Tech, Now Optics, November 2022-January2024

Haltom City, TX

Obtains job orders from sales team and clarifies all requests to ensure accuracy using office 365.

Ticket system Service now.

Data Entry.

Maintains steady workflow to coincide with delivery time commitments to patients.

Notifies the leader on duty of equipment malfunctions, incomplete orders, incorrect lenses, etc.

Retail Associate, Home Depot, March 2016-November 2022

Fort Worth, TX

Processed payments and handled exchanges, returns and refunds according to company policy.

Serviced bay doors, loading ramps and dock pads, calling specialized technicians to perform repairs or maintenance when necessary.

Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.

Reported errors or discrepancies in shipment quantities or contents to supervisors, recommending further investigation in case of suspected theft or policy violation.

Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts.

Eliminated safety hazards in loading and work areas, removed physical obstructions to truck access and identified slick or icy surfaces and precarious stacking or positioning.

Verified shipment contents upon receipt, reviewing order details, visually inspecting incoming freight, and weighing items to confirm deliveries met order specifications.

Planned and oversaw distribution of merchandise, reviewing order specifications on outgoing shipments, correcting inaccuracies, and recording inventory movement.

Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps, and providing dollies when necessary.

Transported freight using forklifts, pallet jacks and reach trucks.

Scanned and documented freight and assigned appropriate marking labels with identifying information.

Using Excel sheet for Inventory database.

Entered shipment details into database.

Pulled, packed, and converted orders for shipment with computer-generated work orders.

Computer Repair Technician, Randstad Staffing Agency, March 2011-November 2014

Carlton, TX

Checked in computers and performed diagnostics for repair.

Performed inventories of computers and computer repair equipment.

Updated or installed software for customers to ensure computer efficiency.

Identified hardware issues caused by component failures using approved diagnostic tools.

Configured computers to network drivers and connected to printers and other peripheral equipment.

Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

Coordinated with hardware and software vendors to obtain warranty services, external technical support, and replacement products.

Installed appropriate security patches to eliminate security vulnerabilities.

Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.

Troubleshot devices to identify and solve issues with hardware or software performance.

Documented repair processes and helped streamline procedures for future technical support actions.

Updated software versions with patches and new installations to close security loopholes and protect users.

Diagnosed and determined system issues to route for repair.

Installed computers and other devices individually and across networks, testing connections to support proper functioning.

Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Consulted with customers to resolve service and billing issues.

Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.

Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis.

Answered, screened, and processed high volume of calls daily with call management system and web-based communications.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Ticketing system used Zendesk and Service Now

Computer Test Operator, Intechra, March 2008-March 2010

Carrollton, TX

Recorded inspection and test data and adjusted weights, temperatures, grades, moisture content and quantities inspected or graded.

Supported consistent analysis and product reviews using scripted tests, calibrated tools and well-maintained equipment.

Utilized computer software and hardware to analyze, collect and compile test data.

Inspected and tested completed systems for performance and conformance with specifications.

Trained new technicians in the use of remote sensing technology.

Responsible for refurbishment of Desktop and Laptop, minor repair.

Oversaw equipment and system operations, surveying potential security vulnerabilities and upgrade needs.

Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.

Monitored IT use to maintain compliance with established processes, policies, and guidelines.

Reviewed requests for service to resolve IT difficulties, documenting, and fielding tickets to improve problem resolution.

Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.

Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.

Removed and replaced old hardware during routine upgrades and system repairs.

Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.

Used remote login tools to assist clients with technical and product questions.

EDUCATION AND TRAINING

Associate of Arts

Desktop Publishing, Priyadarshini Computer College, India April 2002

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