Customer Service Operations Manager
Resume:
NP
Nichol Phillips
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Work History
Staffanation Inc. - Client Success Manager
Fairfield, Ohio
03/2020 - 12/2023
Premium Personnel - Operations Manager
Fairfield, Ohio
03/2013 - 03/2020
Attended networking events to meet new prospects in efforts to expand business opportunities through partnerships.
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Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
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Conducted training and mentored team members to promote productivity and commitment to friendly service.
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Assisted clients with strategic processes and provided with necessary tools to achieve success.
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Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
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Developed and implemented strategies to maximize customer satisfaction.
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Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
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Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
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Implemented innovative programs to increase employee loyalty and reduce turnover.
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Trained new employees on proper protocols and customer service standards.
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******.******@*****.***
Hamilton, OH 45011
Skills
● Outreach Initiatives
Continuous Quality Improvement
( CQI )
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● Effective Customer Communication
● Customer Service and Assistance
● Project Management
● Account Management
● Customer Needs Assessments
● Information Updates
● Business Development
● Contact Management Systems
● Quality Control Standards
Education
Lakota East High School
Liberty Township, OH
High School Diploma
Helping Hands Health Care - Medical Office Assistant Cincinnati, OH
10/2009 - 02/2013
● Received, recorded and filed medical payments by check, cash, and credit card.
● Organized and maintained patient chart filing system to promote quick data finding for staff.
● Answered telephone calls to offer office information, answer questions, and direct calls to staff.
● Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
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