Medical Assistant Customer Service

Reyna Flores

Medical Assistant

Telephone Number: 707-***-**** Email Address: ***************@*****.*** EDUCATION

Diploma in Fundamentals of Medical Assisting

MTI College, Sacramento, CA

ACCJC & WASC Accreditation

SUMMARY OF QUALIFICATIONS

● CPR First Aid certified through American Heart Association

● Skillful in obtaining patient medical history and taking vital signs (temperature, blood pressure, and pulse)

● Knowledge in the operation of a medical front desk, scheduling appointments, and patient check-in

● Can perform venipuncture, butterfly technique, and capillary punctures according to proper protocol MEDICAL SKILLS

Patient Identification

Patient Care

Order of Draw

Blood Culture

Venipuncture

Sterile Technique

Nebulizer Treatments

Infection Control

Injections

EKGs

Urinary Analysis

Vital Signs

OSHA

HIPAA

Medical Terminology

Electronic Medical Records

PROFESSIONAL HIGHLIGHTS

Customer Service

● Built rapport with customers by offering friendly, knowledgeable, and supportive customer service

● Experience in prioritizing effectively to manage multiple tasks under tight deadlines

● Personable and open-minded; able to communicate and work with diverse audiences

● Excellent communication skills that have led to productive working relationships with customers and coworkers

● Able to solve client problems with innovative solutions while working with patients, management, and customers WORK HISTORY

Med Tech Assisted living, Rockville Terrace, Fairfield, CA 03/2023 – Present Server Bartender, Buffalo Wild Wings, Fairfield, CA 11/2021 – 02/2023 Patient Registration Representative, OLE Health, Napa, CA 03/2021 – 05/2021 EXTERNSHIP

Medical Assistant Externship, Community Medical Centers, Dixon, CA 12/2022 – 01/2023

● Ensured cleanliness, sanitation, and maintenance of exam room and equipment

● Interviewed patients to obtain medical information and measured their vital signs, weight and height

● Showed patients to examination rooms and prepared them for the physician

● Recorded patient medical history, vital statistics and information in medical record

● Scheduled and confirmed appointments

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