Information Technology

Jamar Childs

Cell: 205-***-**** ************@*****.***

Objective: Highly motivated and results-driven cybersecurity enthusiast seeking a challenging position in the information technology industry. Leveraging technical skills, diverse experience, and a commitment to continuous learning to contribute effectively to cybersecurity initiatives.

Education: Macomb Community College, Warren, MI Associate of Applied Science (AAS), Information Technology - Expected Graduation: May 2025

Certifications:

Google Cybersecurity Specialization - Coursera, Issued Sept. 2023

TestOut Network Pro - TestOut Continuing Education Issued May 2024

Technical Skills:

Troubleshooting

Web Analytics

Customer Support

Team Management

Project Management

Leadership

Computer Hardware

Customer Relationship Management (CRM)

Software Development: JavaScript, Python, Java, Apex, HTML, CSS, Sublime, VS Code, Symantec, Android, Ruby, Ruby on Rails, SQL, Linux

Work Experience:

Talent Acquisitions Intern

Ambe Engineering, Farmington, MI

October 2024 – Present

Collaborated with management and recruiting team to optimize recruiting processes and enhance efficiency.

Sourced contact information for potential candidates using platforms such as Zoho Recruit, Indeed Recruit, and LinkedIn Recruiter.

Utilized Microsoft platforms including Teams and SharePoint for streamlined communication and collaboration within the recruitment team.

Managing Editor

Indulta, Detroit, MI

October 2021 – March 2023

Responded to customer inquiries via email services with 99% accuracy.

Provided superior customer service, resulting in a 98% satisfaction rate.

Assisted with magazine production and publishing, meeting all deadlines with precision.

Service Technician

Peloton, Tucker, GA

September 2019 – September 2021

Delivered and assembled Peloton bikes with a service and installation rating of 4.9/5.

Provided product knowledge and upsell recommendations, leading to a 15% increase in revenue.

Ensured quality control through excellent customer service, resulting in a 95% satisfaction rate.

Help Desk Agent

CGS, Norcross, GA

April 2019 – August 2019

Provided hardware troubleshooting for Lenovo devices under warranty with a 95% issue resolution rate.

Identified and resolved software problems with a 90% issue resolution rate.

Service Desk Analyst

EmeSec Incorporated, Tuscaloosa, AL

July 2016 – February 2017

Served as a Tier 1 help desk technician at the VA Hospital, addressing IT-related issues for employees.

Reported network outages and severity levels to upper management for timely response and resolution.

Reset 50-75 passwords daily, ensuring secure access to network resources

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