Customer Service Marketing Manager
Resume:
ALANA COLLINGSWORTH
Inside Sales
***********@*****.***
S K I L L S
L A N G U A G E S
English — Advanced
I have well over 10+ years of
exceptional customer service.
Whether it being as a business
owner, marketing manager or inside
sales. I love working with people and
value each and everyone that I have a
pleasure to work with.
All Major Social Media
Platforms
·
· Design (Canva)
· Google Workspace
· Copywriting
· Quick Books
· Problem-Solving
· Computer Literacy
· Project Management Tools
· Strong Communication
Customer Relationship
Management
·
·
E X P E R I E N C E
Business Owner & Manager 2010 — 2020
Collingsworth Quarter Horses Wheelersburg, OH
• Successfully ran a business specializing in breeding, training, and showing Western Pleasure Quarter Horses at a national level
• Handled the hiring, onboarding, training and schedules of all new employees
• Managed all the business bookkeeping, payroll and back office administrative duties
• 10+ years of exceptional customer service
• Maintained long-lasting business relationships with other industry leaders and clients
• Managed equine investments for high net worth clients
• Competed at the All American Quarter Horse Congress and AQHA World Shows
Marketing Manager 2020 — 2022
Lacey Howell Re/Max around the Lake Alexander City, Alabama
•Assisted in managing multimillion dollar/yr luxury real estate sales business for Top 10 Re/Max Alabama agent
•Worked within the luxury resort second home market on Lake Martin, AL and managed high net worth clientele
•Managed results driven social media campaigns for luxury resort listings including the creation and editing of written, video and photo content
•Executed special events such as Open Houses and Holiday parties
•Performed administrative tasks: preparing paperwork, presentations, contracts and property comparative marketing analysis
•Fielded phone calls and handled client facing while maintaining excellent customer service
•Coordinated realtor's extenseive calendar demonstrating excellent time management skills
Inside Sales 2023 — 2024
Angi Leads West Point, MS
• Expertise in communication, both written and verbal
• Ability to engage clients, understand their needs, and close deals with confidence
• Experience tracking sales and managing customer interactions effectively
• Proficient in customer relationship management systems
• Cold called 200+ contractors daily to sell them leads to increase their cliente
E D U C ATION
High School Diploma 1999 — 2003
Benjamin Russell High School Alexander City, AL
High School Diploma
Some College 2003 — 2004
Central Alabama Community College Alexander City, AL Horse Training 2004 — 2010
Shirley Roth Show Horses Ocala, FL
In the field training regarding AQHA Western Pleasure Training, Breeding and Equine Business with top ranked AQHA trainer
Contact this candidate