Customer Service Team Member

JAYLEN DORSEY

Wilkes-Barre, PA *****

267-***-**** - ************@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Customer Service Positive Attitude

Teamwork and Collaboration Problem-Solving

Attention to Detail Collaboration and Teamwork

Following Instructions Cash Handling

Cleaning Flexible Schedule

Workplace Safety Decision-making capabilities

Computer Skills

WORK HISTORY

11/2023 to 05/2024 Front of the House Team Member

Chick-fil-A – Wilkes-Barre, PA

Greeting and serving guest

Preparing and packaging food orders

Helping customers with catering orders

Taking orders in drive thru and the front counter

Taking and Processing payments correctly

05/2023 to 08/2023 General Utility Worker

Aramark – Philadelphia, PA

Maintains excellent customer service towards guest, customers and clients Ensures equipment is clean and in working condition Performs light maintenance duties

Ensures all dishes are clean and sanitized

Delivers food to club boxes

Clean club boxes after event

10/2020 to 07/2021 Retail Associate

Primark – Willow Grove, PA

Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.

Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

Maintained clean sales floor and straightened and faced merchandise. Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

EDUCATION

Expected in 05/2026 Bachelor of Arts: Communications Kings College - Wilkes-Barre, PA

06/2021 High School Diploma

Bishop McDevitt High School - Wyncote, PA

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