Customer Service Front Desk
Resume:
Krunal Amin
Profile
Aspiring IT professional in pursuit of certifications in MTA, CompTIA+
and Linux. Progressive IT professional, highly motivated and productive in team environments, as well as independently. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs, while employing strong leadership techniques to generate an accomplishment-driven workplace; resulting in employee loyalty, corporate success and customer satisfaction.
Employment History
International Flight Coordinator at LSG SKY CHEFS, Des Plaines December 2022 — April 2024
destination. • Coordinate and review with terminal gate team according flights update and status. • Manage and provide quality control for scheduling and coordinate all FAR part 91. • Coordinate and responsible for review quoting all incoming client and flight attendant requests. • Review, prepare and submit post flight catering report. • Coordinate and constant communication with F/O, F/A, S.O.C.
Dispatcher at AMAZON, West Chicago
December 2021 — November 2022
• Communicate with other dispatchers and the owners to get any changes in daily procedures. • Closely monitored dispatch the routes to prioritize which routes need to be done by specific of time and rescue to drivers who need help. • Manage over 150 drivers. • Respond to over 100 requests with information about assistance. • Follow Amazon safety rules, work with OTR team ro resolve any on road issues. • Discuss the issues as drivers Return to Station (RTS). • Report end of day and make sure to keep everything clean and neat.
Front Desk Manager at Radisson, Schaumburg
July 2021 — December 2021
• Provided excellent customer service to customers by accommodating their hotel needs and making sure their experience at the hotel was satisfactory. • Responsible for running the front desk by hiring and training all front desk agents and leading by example. • Anticipate and handle any guest request and satisfy their needs within acceptable guidelines. • Answer phones inquiries, direct calls, and provide basic information. • Schedule the front office staff and supervise workload during shifts. • Document and record information regarding the customers stay and experience, as well as inventory to keep things stocked.
Team Leader at Nation's Pizza and Foods, Schaumburg February 2019 — April 2021
Details
Schaumburg
United States
*************@*****.***
Skills
In-Plane Switching (IPS)
Apple Automator (OS X)
Microsoft Intune (Mobile
Device Management
Software)
Mac OS X
Leadership
Scheduling
Front Office
Quality Control
Mitigation
Scripting
Customer Satisfaction
Research
Communications
MVS (OS)
Intrusion Prevention Systems
Computer Hardware
Domain Name System (DNS)
Servers
Motherboard
Network Interface
Logical Security
Microsoft Windows
Disassembler
• Followed guidelines to prepare the production floor for daily preparation to ensure effective production within the facility • Monitor daily production and adjust production based on inventory levels and the needs of individual orders • Troubleshoot machines and equipment when there are disturbances that occur during production • Report issues and concerns to immediate supervisor • Conducted periodic audit s to of the process for company records • Communicate with team regarding daily tasks, trainings and safety procedures to ensure that all members were safe on the job
Lab Assistant at Quest Diagnostics, Wood Dale
April 2016 — April 2018
• Prepare lab equipment for upcoming research projects and experiments to ensure effective experimenting • Report data and compile information into graphs and documents for the records of the researcher • Followed extensive protocol to clean and maintain lab equipment to ensure safety and effective use of materials • Gather information and data from test subjects to analyze for researcher • Monitor ongoing tests and experiments, noting any differences Data Entry at Yantram BPO INC., Gujarat, India.
June 2013 — June 2015
• Collecting information from customers and clients to enter the company system • Utilized photoshop and other software's to create graphics and communicate with customers and clients through emails and flyers to promote work • Cataloging the data with appropriate tags for ease of reference • Collaborated with clients to address their marketing needs regarding their company and or products • Maintaining and updating database system as necessary Education
Bachelor of Science
March 2015
Information Technology Systems Administrator Program, My Computer Career
February 2022
Cloud Applications
Google Cloud
Dynamic Host Configuration
Protocol (DHCP)
Personal Communications
Service (PCS) Systems
Data Entry
Customer Service
Mac OS
App Store (IOS)
IP Addressing
Wireless Networks
Adobe Acrobat
Adobe Photoshop
Foods
Intrusion Detection Systems
Languages
English
Hindi
Gujarati
Contact this candidate