Quality Assurance Finished Goods
Resume:
Tamara Y. Baker
Lexington, NC ****2
*******@*******.***
Professional Experience
Herbalife 3/2015-3/2024
Winston Salem, NC
Senior Document Control Coordinator, Quality Assurance (4/2016- 3/2024)
Audit, approve and archive Master Manufacturing Records (MMR); Audit and issuance of manufacturing records; Audit, file and archive Receipt of Goods documentation; Review manufacturing work orders; Issuance of incident reports; Assist management with approval or rejection of finished goods work orders; Audit of documentation on test results for raw materials, components and QA inspection documentation to assure material meets specifications; Determine disposition of finished goods and release/reject as appropriate; Assist in determination of corrective action as required; Assist management in conducting formal procedural inquiries and investigations to determine the cause of quality problems, recommend verbal and/or written corrective action to management as required; Audit documentation and identify trends; Assist management with development of departmental goals and objectives; Audit and approval of Packaging Master Batch Records (MBR) to release to production; Create, audit and approval of Document Change Requests (DCR) for Tech Ops to create MBRs; Lot coding of MBRs for production runs; Knowledge of ISO 17025 requirements for all Herbalife products; Knowledge of NSF testing requirements for all Herbalife products
Manufacturing Technician (3/2015-4/2016)
Report process problems to supervisor; Perform minor or basic troubleshooting; Ensure batch records, log books, and other relevant records are correct; maintain processing rooms and equipment; Monitor process and make necessary adjustments to maintain batch record specifications; Transact materials and address discrepancies using Oracle and finalize batch records; Monitor product quality; Follow established department GMP’s, SOP’s and batch records; Comply with all company policies and procedures including safety rules and regulations. Keep track of numerous forms, reports, records, and more documents created in the company. Production data collected may range from set-up parameters for equipment to in-process tests that make sure each step is completed properly. Deviations are examined carefully as they could impact the quality of the product. Recorded information must meet specifications and follow GMP steps and limits
Onin 2014-2015
Kernersville, NC
Document Auditor
Reviewed batch records to verify reconciliation was correct and to ensure proper documentation; Interacted with employees to get documentation corrected on batch records; Completed work orders in Oracle; and printed necessary reports to allow correct transactions was made.
Ashley Furniture 2013-2014
Advance, NC
Packer
Cover furniture with foam bag to allow protection; Verify the correct packing sticker was with the item; Place item sticker on furniture and on tray; Drop furniture in correct tray and end cap; Tuck foam bag in end cap; and Place correct plastic bag on furniture, sill with hot iron and complied within QA specifications.
RF Micro Device 2012- 2013
Greensboro, NC
Wafer Fab Operator
Process wafers by setting up different types of programs on the coat bake process; Align wafers by lots numbers using a specific mask to place a photo on each wafer lot; Developed skills to determine what kind of wafer lots was using either Street of Via programs types; and Measure out certain amounts of chemicals when needing to change out chemical process.
Mendendall Auto Auction 2011-2013
High Point, NC
Customer Service Representative/Clerical
Greet dealers and members as they enter the auction; Input new members in data system to create a membership; Give all members a binding number and their guests wear guest badges; Place data in system as the auctioneer gives details about the car that’s auctioned off; Take down payments on vehicles and have buyers sign document of sale; and Answer phones, collect final payments, complete final paper work and file completed documents.
Diebold Inc. 1998-2010
Lexington, NC
Supervisor
Production employee, quality auditor, and line leader for 7 years of my 12 years; Trained and supervised several different assembly lines of 40 employees for manufacture assembling ATM lines; Solid background in performance evaluations, benefits administration, and payroll processing; Attained excellent customer service experience, comprehensive knowledge of administrative skills; Developed skills to communicate very well with fellow employees; Administered production lines with neat organization to allow fast flow; Completed assigned projects by designated time frame; Process material in receiving and made sure all proper documentation match material; Shipped materials and finished products entering information in data system; and Drove company vans to deliver products and materials to customers, UPS, FedEx, and sister plant.
Sears Telemarketing 1998-2004
High Point, NC
Customer Service Representative
Handle customer inquiries, complaints, billing questions, and service repair agreements; Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions; and Posted payments in data system for sold agreements and credit card payments.
Education
Guilford Technical Community College studying Business Administration
Skills
•Over ten (10) years working in a document control/data management/Quality Assurance environment
•Skills with inbound and outbound customers depending on customer needs and high-volume phone management
•Deliver outstanding service, exceed expectations, and build long-term loyalty
•Work in teams and in a self-directed environment
•Listen attentively, solve problems creatively, and use tact to find common ground and achieve win-win outcomes
•Organized production process to allow proper flow of material to distribution center and outsource customers
•Developed skills in Payroll Accounting and Individual Income Taxes
•Knowledgeable of ISO 9001:2015
•Knowledgeable of ISO 17025
•Gold Standard for Products
•Knowledgeable of FDA, USDA and other standards for food/nutraceutical production
•Knowledgeable of AS 400
•PC literate with proficiency in MS Word, MS Excel, PowerPoint, and Outlook
•OSHA certified
•Experience working in a cGMP environment
•Knowledgeable with Standard Operating Procedures (SOP)
•Green Belt Certified
•Experience with Agile program
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