Customer Service Advisor

Melbourne, FL ***** 407-***-**** ****************@*****.***

MICHAEL GRANT

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. A highly committed individual who can serve as a communication liaison between different parties of professionals, so the flow of information and project stages occur in a timely and accurate manner on behalf of the customer.

PROFESSIONAL

SUMMARY

Achievement for maintaining one of the

highest CSI scores in the district.

ACCOMPLISHMENTS

SKILLS ● Good listener

● Strong communicator

● Analytical

● Energetic

● Knowledgeable

● Problem solver

● Quality-focused

● Customer service

● Strong technical acumen

SERVICE ADVISOR 03/2022 to Current

Boniface Hiers Kia, Melbourne, FL

LOAN OFFICER 03/2020 to 03/2021

Space Coast Credit Union, Melbourne, FL

WORK HISTORY

● Educated customers regarding regular maintenance protocols to preserve vehicle condition

● Examined service history and provided initial inspection of vehicle to identify issues

● Maintained high customer satisfaction standards to meet or exceed targets Handled customer issues with confidence, using complex problem solving to provide effective resolution

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● Interpreted diagnostic results to provide accurate repair recommendations

● Asked open-ended questions to better determine needs

● Developed estimates by costing materials, supplies, and labor Informed customers of service specials, completion times, and service expenses to provide exemplary customer service

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● Documented problems and corrective actions to maintain records Followed up with customers about resolved issues to maintain high standards of customer service

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● Exhibited high energy and professionalism when dealing with clients and staff

● Hit $1,000,000 in Gross Profit over 1 year timeframe

● Submitted loan applications to underwriter for verification and recommendations

● Evaluating clients credit data in order to determine degree of risk involved in lending money CUSTOMER SERVICE MANAGER 08/2018 to 03/2020

Percepta, LLC, Melbourne, FL

ASSISTANT MANAGER 05/2017 to 03/2018

T-Mobile

ASSISTANT MANAGER 11/2013 to 05/2017

Verizon Wireless

Achieved and surpassed individual goal of $900,000 per month and department goal of

$625,000 per month

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● Developed strong relationships with customers through high levels of customer service

● Assisted customers in understanding loan terms and conditions to make informed decisions

● Took ownership of customer issues and followed problems through to resolution

● Develop action plans with dealer and/or Zone Manager for repair or financial assistance

● Responsible for all correspondence with customers, zone managers, and dealers Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs

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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

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● Created employee schedules to align coverage with forecasted demands

● Developed strategy to increase sales and drive profits Increased employee performance and job satisfaction to strengthen retention and engagement

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● Daily checks on what latest promotions are, build morale and motivate team to execute

● Supervised day-to-day operations to meet performance, quality and service expectations

● Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies

● Assisting customers with any questions/tech support needed

● Help customer into any devices that best fit their needs

● Make schedule for all consultants in store

● Do one-on-one coaching opportunities for sales representatives

● Shipping and receiving inventory

● Learning new products and coaching team on how to sell them Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs

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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

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Keiser University, Melbourne, FL

Bachelor of Arts, Software Engineering

EDUCATION

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