Customer Service Administrative Support

Tammie Little

*** ******* ******, ********* *

Chattanooga, TN 37405 423-***-****

*************@*******.***

Administrative Support

Multifaceted professional with over 15 years’ experience providing customer service and administrative support.

Detail-oriented leader with extensive experience leading customer services and office management functions across deadline-driven operations. Collaborative communicator continually focused on building relationships and promoting outstanding service. Dedicated to implementing procedural processes that reduce redundancy, improve efficiency, and improve accuracy. Demonstrated ability to make significant contributions to progressive planning, coordinating services, and implementing innovative programs within fast-paced environments. Skilled problem solver, committed to improving outcomes and creating solutions that align with organizational goals.

Areas of Expertise

Customer Service

HR Procedures

Billing / Budget Management

Critical Problem-Solving

Project Management

Payment Processing

Client Advocate

Performance Improvement

Records Management

Report Preparation

Confidentiality / HIPAA

Scheduling / Calendaring

Professional Experience

Covenant Transport Logistics, Inc.

Onboarding Specialist, June 2022 to present.

Processing all new hire requests and job requisition requests through JIRA ticket system to Draft ensure accurate record keeping of team member transactions.

Scheduling and processing all drug screens and background checks.

Draft all offer letters (new hires, promotions, and transfers)

Assist in identifying process and candidate experience enhancements.

Assist candidates with questions during the recruitment process.

Meets regularly with the Talent Acquisition team to provide onboarding updates.

Assign all new hire modules through Covenant Learn as well as any new modules for promotions and transfers.

Chattanooga Charter School

Education Assistant, September 2021 to June 2022

I was the first-grade assistant. I substituted for the teachers when out as well as assisting with the children during class time. Also, I was a summer schoolteacher.

Followed lesson plans when substituting.

Taught and created lesson plans for Summer School sessions.

Assisted teachers with behavior issues with children.

Assisted with the children in whatever manner the teacher needed. A second set of hands in the classroom with special projects.

Encompass Health – Home Health

Administrative Specialist, December 2020 to September 2021

Currently my main positions are Administrative Specialist/HR Designee and I have a few add on positions as well which include Payroll Coordinator, Medical Records Specialist and Mobile Equipment Specialist. I’ve listed a few of the responsibilities below.

Greet guests courteously and professionally

Answer telephone for the office; screen individual calls and route patient care calls appropriately.

Order medical supplies according to policy

Receive and process accounts payable timely and according to procedure

Process job applicant information and maintain personnel file

Maintain worker profiles in Homecare Home Base; renewable requirements, professional licenses.

Assist with intake and receipt of referrals, as needed.

Be knowledgeable and comply with HIPPA privacy and compliance programs

Ensure timely payments by accurately and efficiently handling direct deposits.

Maintain accuracy of information by completing data entry for all W4, address, name changes, and employment verifications.

Payroll Coordinator, December 2020 to Present

Process visit time change requests daily.

Run all payroll preparation reports and address issues during the pay period proactively.

Complete necessary changes to mileage for visits, prepare and process payroll transmittal reports within appropriate deadlines. Review and submit payroll batch for management approval and final submission to home office payroll within established timelines.

Medical Records Specialist, December 2020 to Present

Process visit time change requests daily.

Prepare patient assessment packets

Process signed and unsigned orders, 485s, and other key documents timely

Process all physician notifications timely

Receive, process and save all medical record documents timely and in accordance with standard operating procedures, to ensure a complete patient medical record

Mobile Equipment Specialist, December 2020 to Present

Maintain the local branch supply of mobile devices and related accessories.

Maintain inventory records

Ensure mobile devices are running latest version of applicable software

Request all equipment and replacement orders using the appropriate IT procedures; communicate orders with branch leadership as all submitted orders required authorization prior to fulfillment.

Flagler Hospital, St. Augustine, FL

HR Associate, August 2018 – October 2020

Lead customer service initiatives in a high-volume front lobby to ensure efficient service. Provide support for HR processes and documenting personnel records. Nominated by peers for Employee of the Year out of 1700+ employees.

Streamline HR policies and procedures by preparing new employee packets to distribute information.

Ensure timely payments by accurately and efficiently handling direct deposits.

Maintain accuracy of information by completing data entry for all W4, address, name changes, and employment verifications.

Communicate information by distributing monthly reports to the Department of Labor.

Self-taught badge machine functions, earning a reputation as an expert to respond to security questions.

Flagler Hospital, St. Augustine, FL

Human Resources Generalist, August 2017 - August 2018

Delivered critical support to the HR Manager in an effort to keep accurate records, payroll processing, business performance, employee retention, and program effectiveness.

Administered all status changes and termination forms, unemployment claims, appeal hearings, and data entry requests with accuracy and completeness.

Reduced risks and liabilities by tracking all licensure and certification expirations throughout the hospital and notifying employee within 30 and 60 days of expiration.

Improved employee engagement by planning Employee of the Month, Employee of the Year, and other events sponsored by the HR department. Coordinated major mail outs including Holiday Gift Cards.

Maintained compliance with external agencies by initiating payroll garnishments.

Flagler Hospital, St. Augustine, FL

Employee Benefits Coordinator, March 2015 - August 2017

Coordinated and administered all aspects of employee benefit programs including open enrollment, vendor relations, and claims processing. Held accountability for planning and executing retirement celebrations for eligible employees.

Prepared, tracked, and entered premiums, retirement, and HAS funding for biweekly payments.

Distributed payments to vendors and send monthly bills to employees for FMLA and LOA premiums.

Prepared new hire benefit packets, facilitated benefits information to all new hires during New Employee Orientation, and process new hire and annual enrollment paperwork in a timely manner.

Served as a trusted advisor to manage claim issues and complete data entry for benefit programs.

Collaborated with auditors to review benefit plans and mitigate risks.

Flagler Hospital, St. Augustine, FL

Employee Program Support Specialist, September 2005 - March 2015

Provided executive-level support for the human resource department to own the design, implementation, and performance of employee-related projects. Served as a trusted advisor on multiple hospital committees, task forces, project teams, and special events to coordinate across hospital departments and outside vendors.

Researched, analyzed, and initiated discussions with employees and provided procedural guidance for grievances; conducted intakes and track grievances from initial complaint.

Increased employee retention by planning annual celebrations including service recognition, employee of the month, employee of the year programs, and annual holiday gift card projects.

Handled unemployment compensation response procedures from timely input of information, responding to unemployment and state Workforce Innovation requests for records, and appeals.

Additional Professional Experience:

Administrative Assistant / Childcare Worker, Country Treehouse CDC, Saginaw, TX

Secretary, Brevard County Board of Commissioners, Titusville, FL

Staff Claim Associate, Allstate Insurance, Lakeland, FL

Office System Specialist, Polk County School Board, Bartow, FL

Education

High School Diploma, Winter Haven High School, Winter Haven, FL

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