Customer service call center expert
Resume:
Brianna Banks
Detroit, MI *****
***********@*****.***
Certified Dental Assistant looking to be apart of a team. I am motivated and eager to learn. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dental Assistant
Livernois Dental Center-Detroit, MI
March 2024 to Present
Assisted doctors with x-rays, srps, prophy cleanings, extractions, crowns, root canals and impressions. Sterilized equipment in proper and timely manner.
Able to work in fast paced environment with professionalism. Completed 80 hours of externship service.
Able to take PA and bitewing x-rays as well as full mouth and fmx x-rays. Table Games Dealer
Evolution-Southfield, MI
November 2022 to September 2023
Live game host for FanDuel, DraftKings,and MGM casinos. Trained in Baccarat, Black Jack and Top Card
Exercised excellent time management so that the tables can coordinate efficiently. Title Reviewer
Rocket Mortgage-Detroit, MI
September 2019 to March 2022
Review title for mistakes, spelling, liens and differences. Reported to underwriter to receive documents for title. Problem solving for titles that have been cancelled. Stockx/Customer Service
Quicken Loans Rock Connections-Detroit, MI
September 2019 to March 2022
Assisted customers with issues, complaints or questions via email. Processed payments on accounts.
Problem solving.
Corps Member
City Year-Detroit, MI
January 2008 to August 2009
Tutored and mentored at risk children in the public schools of Detroit. Facilitated after school activities for both the students and parents. Provided reading and writing assistance for bilingual students and parents. Helped increased self esteem and test scores.
Education
Certified Dental Assistant in Dentistry
Dental Careers of Michigan - Southfield, MI
February 2024 to April 2024
High school diploma or GED
Oak Park High School - Oak Park, MI
August 2004 to June 2008
Skills
• Call Center
• Customer Service
• CSR
• Credit Union
• Microsoft Office
• Sales
• Communication skills
• Organizational skills
• Project management
• Social media management
• Analysis skills
• Management
• Adobe Creative Suite
• Microsoft Powerpoint
• Digital marketing
• Marketing
• Customer service
• Windows
• Bartending
• Root cause analysis
• Restaurant experience
• Chairside assisting
• Dental office experience
Certifications and Licenses
First Aid
food handler certificate
Gaming license
January 2023 to January 2025
Michigan Gaming License
Certified Dental Assistant
April 2019 to Present
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