Front Desk Customer Service
Resume:
Alexandria Ragan
Each and everyday I start off being friendly, kind, hardworking, and maintain that attitude in all that I do.
Chehalis, WA 98532
***********@*****.***
Focus on efficient teamwork and complete customer satisfaction. Seeking a full-time Supervisor/ Customer service position with a leading company bringing a strong work ethic and innovative creativity. Successful at multitasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and good sense of humor Authorized to work in the US for any employer
Work Experience
Hotel Operations Supervisor
Lucky Eagle Casino & Hotel - Rochester, WA
March 2024 to April 2024
• Supervise the Opperation of the Hotel -Front Desk
• make sure all agents had everything needed
• Create new SOP's for changing rules and functions
• Navigate and strategize any employee conflict
• Talk with it disgruntled guests
• Compensate errors we may have created w/guest
Front Desk Receptionist/Night Auditor
The Olympia Hotel by Capital lake (IHG) - Olympia, WA March 2023 to December 2023
• Check in guests
• Is responsible for operating the hotel’s front desk systems for reservations and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction and safety and security.
• Process guest registrations, including the computation and collection of payment.
• Completes shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
• Maintains room status inventory.
• Process guest reservations via telephone using the reservation process.
• Responds to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
• Sends and receives telephone calls, emails, and sorting of incoming mail and messages.
• Conduct night audit as assigned.
• Assists with upkeep of cleanliness and organization of lobby and front desk area.
• Restocks breakfast bar food, drinks and supplies as needed.
• Assists in filing and following up on work order process needs.
• Performs minor repairs and/or replacements of room furniture, fixtures and equipment, to include television sets, light fixtures, etc.
• Performs other duties as assigned.
• Responds and follows up with guest needs, special requests and complaints, as needed.
• Processes guest invocations of 100% satisfaction guarantee
• Able to Utilize effective written and verbal communication skills to interact with other departments.
• Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry or housekeeping duties.
• Performs work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom and Blood Borne Pathogen regulations and other applicable State and local regulations.
• Reports and store lost-and-found items in accordance with hotel procedure
• With much more
Front Desk Receptionist
La Quinta Inns & Suites - Lacey, WA
November 2022 to February 2023
1. Is responsible for operating the hotel’s front desk systems for reservations and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction and safety and security. 2. Process guest registrations, including the computation and collection of payment. 3. Completes shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. 4. Maintains room status inventory.
5. Process guest reservations via telephone using the reservation process. 6. Responds to guest inquiries regarding hotel services, reservations, attractions, directions, etc. 7. Sends and receives telephone calls, emails, and sorting of incoming mail and messages 8. Conduct night audit as assigned.
9. Assists with upkeep of cleanliness and organization of lobby and front desk area. 10. Restocks breakfast bar food, drinks and supplies as needed. 11. Assists in filing and following up on work order process needs. 12. Performs minor repairs and/or replacements of room furniture, fixtures and equipment, to include television sets, light fixtures, etc.
13. Performs other duties as assigned.
14. Responds and follows up with guest needs, special requests and complaints, as needed. 15. Processes guest invocations of 100% satisfaction guarantee 16. Able to Utilize effective written and verbal communication skills to interact with other departments. 17. Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry or housekeeping duties.
18. Performs work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom and Blood Borne Pathogen regulations and other applicable State and local regulations.
19. Reports and store lost-and-found items in accordance with hotel procedures Guest Services/Front Desk Agent
EXTENDED STAY AMERICA - Olympia, WA
August 2022 to October 2022
• Inspect and okay clean rooms for guest ready
• Sometimes do laundry or fold linens if needed to be caught up
• Check in guests
• Make reservations
• Making key cards
• Writing up paperwork for night audit
• transferring calls
• Talking with guest
Room Attendant
EXTENDED STAY AMERICA - Olympia, WA
August 2022 to October 2022
• Sock housekeeping cart with clean linens and supplies
• Strip all dirty linens
• Take out garbage
• Clean room including full kitchen bathroom and hallway outside door
• Make bed with clean linens
• Vacuum sweep and mop
• Stock cleaned room for guest ready
Vendor Compliance Specialist
Capstone Logistics, LLC - Centralia, WA
November 2021 to January 2022
Cashier/Customer Service/Sales Associate/GM
Petroleum America - Chehalis, WA
September 2021 to November 2021
Front Desk Coordinator
Seven Inlet Spa - Shelton, WA
• Cashier
• Schedule Appointments
• Stocking locker rooms
• Laundry
• Stocking inventory
• Inventory in and out
• Answering and directing calls
• Call Backs
• Checking in Clients
• Cleanup for closing
• Till counting
• Close
Education
GED
South Puget Sound Community College - Tumwater, WA September 2009 to November 2009
Skills
• Problem-solving (5 years)
• Flexibility
• Team Work
• Reliability
• Dispatching
• Customer service (10+ years)
• Data entry
• Computer skills (10+ years)
• Microsoft Excel
• Microsoft Office
• Administrative experience
• Banking
• Cash handling (9 years)
• Cleaning (10+ years)
• Front desk (1 year)
• Filing (2 years)
• Retail sales (1 year)
• Business Development
• Typing
• Serving
• Clerical experience (10+ years)
• Cosmetology (2 years)
• Guest services (8 years)
• Makeup (2 years)
• Makeup Application
• Nail Care (2 years)
• Windows
• Communication skills
• Driving
• Delivery driver experience
• Account Management
• Laundry
• Hospitality
• Hotel experience (4 years)
• Phone etiquette
• Mentoring
• Windows
• Customer service
• Banking
• Cash handling
• Guest services
• Serving
• Clerical experience
• Hospitality (5 years)
• Cash register
• Hotel experience
• Guest relations
• Front desk
• Fashion retail
• Leadership
• Organizational skills
• Time management
• Night Audit
Certifications and Licenses
Cosmetology License
Food Handler Certification
Driver's License
Assessments
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Front desk agent (hotel) — Proficient
February 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Filing & organization — Proficient
October 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Cleaner fit — Proficient
October 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Customer service — Proficient
May 2024
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Front desk agent (hotel) — Proficient
November 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Delivery driver — Proficient
September 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
December 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Data entry: Attention to detail — Proficient
May 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Retail customer service — Proficient
July 2022
Responding to customer situations in a retail setting Full results: Proficient
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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