Customer Service office clerk

PROFILE

Experienced and self-motivated individual bringing forth valuable experience and passionate work ethic. Results show with a proven track record of working collaboratively with team members or alone to achieve goals. Well experienced in an office setting, medical office setting as well as in home-care and adapt effectively.

EXPERIENCE

In-Home Care Provider/Kern County Aging and Adult Services

September 2021 - present

My employee responsibilities were to help my client with duties such as;

Domestic and related services such as housecleaning, meal preparation and clean-up, laundry, and shopping.

Personal care services such as feeding, bathing, grooming, dressing, mobility and transfer assistance as needed.

Protective supervision services consisting of monitoring clients safety when she felt aura or as she is having a seizure; accompaniment to medical appointments and/or emergency services

Medication services such as refilling medication tray, call pharmacy for refills, contact Dr office when out of medication refills and pick up medications from pharmacies.

Medical care by calling Dr office to schedule/reschedule appointments for correct specialty.

Delivery Driver/Doordash

June 2020-Current

Pick up food and/or misc. items from fast food restaurants, grocery stores and misc. stores.

Driver/Lyft

June 2020-October 2021

Pick up individuals and take to destination(s).

Office Services Technician/Kern Behavioral Health and Recovery Services

June 2006-January 2019

Performed a wide variety of clerical support. Performed activities related to: preparing routine reports; collecting money and preparing deposits; providing customer service and resolving customers' problems; conducting basic research; proofreading, editing, and updating a variety of documents. Knowledge of; inventory maintenance principles; customer service principles; standard office procedures, methods, and equipment; basic filing and record keeping principles; basic mathematical concepts.

Prepared a variety of reports;

Performing multiple tasks simultaneously;

Data entry;

Maintaining various records and files;

Preparing meeting agendas and minutes;

Using computers and related software applications;

Processing forms using established guidelines;

Communicating both orally and in writing sufficient to exchange information and to receive work direction;

Responded to requests for information from the general public, other internal departments, and employees;

Researched and resolves discrepancies with information;

Screening incoming calls;

Taking and transmitting messages;

Distributing mail;

Making photocopies;

Typing;

Word processing.

REFERENCES

Anita Sinco 661-***-****

Gloria Pereyra 661-***-****

June Martinez 512-***-****

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