Customer Service Administrative Assistant

Allen Williams

*** ******* ****** *********, ** *4906

419-***-**** *****************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.

Accustomed to working with vulnerable populations

Manage time and priorities in multi-task environments

Regarded as a natural people person with strong interpersonal communication skills

Effectively prioritize work to ensure efficiency

Microsoft Office Applications / MS Excel MS Word MS PowerPoint MS Outlook Typing Speed: 25 WPM

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION & PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy

Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

MyCNAJobs.com Certified Caregiver / COVID-19 Training, 2021

ARC Fundamentals of Adult Family Homes, 2021

Elevate Program, NEIC Career Prep Courses, OSHA Certification

WORK EXPERIENCE

Ultimate Medical Academy – Mansfield, OH 04/2020 – 11/2021

Full Time Student

Remained self-directed, motivated, and accountable for personal actions

Came prepared for class and completed assignments on time

Navigated new technology, utilized available resources, and set realistic expectations

Cracker Barrel – Mansfield, OH 07/2019 – 03/2020

Server / Host / Customer Service

Greeted patrons, answered inbound phone calls, and took to-go orders

Directed guests to tables, accepted and processed payments, and served meals

Reviewed reservations, prepared tables, and entered orders in POS system

Correct incorrect orders, enrolled customers into loyalty programs, and provided outstanding customer service

Buffalo Wild Wings – Columbus, OH 11/2009 – 09/2013

Server / Front of House Trainer / Customer Service

Trained new hires, counted tills, completed end of day paperwork, and answered inbound phone calls

Assisted in providing customer service and ultimate dining experience for guests

Collected payments from patrons, processed credit card transactions, handled cash, and used Point of Sale system

Ensured the table stayed clean throughout the meal, built rapport, and encouraged customers to complete surveys

Took food and beverage orders from patrons and entered them accurately into computer system for kitchen staff

Prior work experience includes 2+ years as a Personal Care Attendant for Mifflin Care Center in Mansfield, OH

VOLUNTEER EXPERIENCE

The Ridge Project – Mansfield, OH 01/2017 – Present

Mentor

Provide guidance and inspiration to ex-offenders to help them overcome barriers

Help individuals transition back to civilian life and provide community resources

Conduct mentoring sessions via outbound phone calls

Contact this candidate