Customer Service Agent
Resume:
Brandon Smith
Professional Summary
To secure an entry-level position to begin my career in a high-level professional environment, where I can fully utilize my training and skills while significantly contributing to the company's success.
Work History
Ibex Global - Customer Service Representative
09/2022 - Current
Responded to customer requests for products, services, and company information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Reached out to customers after completed sales to suggest additional service or product purchases.
Developed customer service policies and procedures to meet and exceed industry service standards.
MISS T's Restaurant, Ocho Rios - Waiter
07/2019 - 04/2020
Checked guests' identification before serving alcoholic beverages.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Pizza King - pizza maker
01/2018 - 12/2018
Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
Suggested actionable improvements to streamline training procedures.
Hotel RIU - House Keeper
Mammee Bay, Ocho Rios, Jamaica
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Restocked cleaning storage cabinets, carts and baskets for easy use.
Completed special housekeeping actions such as turning mattresses on set schedule.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Returned emptied garbage receptacles to proper locations.
************.*.*@*****.***
Steer Town, Ocho Rios
Skills
Phone Inquiries
Guest Relations
Quality Control
Interactive Management
Active Listening
Team Development
Typing Proficiency
Problem-Solving Ability
Computer Proficiency
Education
2021
The Moneague College
Associate of Arts: Psychology
2019
Ocho Rios High School
Ocho Rios, St Ann, Jamaica
High School Diploma
Certifications
Associate Degree Program.
Associate degree in Psychology.
Caribbean Examination Counsel
· English Language-Grade II
· Information Technology -Grade II
· Technical Drawing -Grade II
· Chemistry -Grade II
· Food, Health, and Nutrition -Grade II
· Social Studies -Grade III
· Integrated Science -Grade III
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