Service Representative Customer

Objective:

Personable and dedicated Customer Service Representative. Solid team player with a positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating, and growing business.

Skills:

Ten years of experience coordinating tasks for upper and middle management with all aspects. Microsoft Word, AS 400, 8,000 KPM, 30 WPM,10 Key Calculator, Multiple Phone Lines with 130 extensions, Fax, E-Mails, Filing, Scanning. 4-40 Customer Representative license issued 4/2022

Experience:

Customer Representative. 4-40 Agent Representative (CCSR)

4/2022-1/2024 - Allstate Insurance. 1426 E. Osceola Parkway, FL 34744, 4-40 Insurance License in Florida. Successfully Completed. Certified Professional Customer Service Representative of

General Lines, such as Homeowners Insurance, Dwelling Property, Personal Auto and Flood insurance, and Personal Umbrella. It allows me to work directly with customers, but only inside the office and under the supervision of a 2-20 agent. I service all accounts and make endorsements to current coverages as needed. review coverages daily with clients and make needed adjustments as needed per request. Daily deposits and close out point of sales and Currently the Receptionist in the office, various duties apply.

Front Desk Receptionist

12/2019-3/2022 - H&R Block, Kissimmee FL. 34743

*Bilingual & Experienced working in a fast-paced environment, answering phones and greeting clients in a personalized friendly, and inviting manner. Match clients how they would like to be scheduled, Clients exit by ensuring all current and future needs are met. Sales & Marketing with the ability to multi-task. Check-in & check making sure all invoices are current, End of Day reports.

Front Desk Receptionist

8/2018-6/2019 - Acme Glass Contract Glazing, 20 N. Nashville Ave, Orlando, FL 32805, Answering Phone calls and troubleshooting all inbound calls, retrieving all Emails and Phone Messages, Faxes, and scanning all documents as needed. Open all mail and sort and distribute per department. Greet all guests in a professional and friendly way. Order supplies and keep stock in the office as needed, coordinating shipping, and receiving all packages and handling delivery. maintaining a log for all orders for receiving and billing, Checking, and calling all vendors to get order status, updating in system completed orders, and log updates per job for payout / providing work completed logs to contractor for payoff. Order Glass and material for Jobs as needed on purchase orders, set up and maintain all job orders as needed, provide clerical and administrative support to Human Resources, Deal with employees' requests, and assist regarding issues, rules, vacation, time off, and regulation all matters for human resources department. Multitasker all around.

Education Emerson High School. Union City NJ

1987-1990

High School Diploma

SSC Business & Technical Institute. Union City NJ

1989-1990

Computer Programming

REFERENCES: available upon request