Part-Time Customer Service, Data Entry, Remote (WFH)
Resume:
Kyla Layug
Fredericksburg VA *****
**********@*****.***
EXPERIENCE
Company, J. Brian’s Tap Room- Fredericksburg, VA
August 2015-March 2016
Job Title: Hostess
Part-Time (10-20 hours per week)
Main Responsibilities: Greet & seat patrons as they come into the restaurant. Refill coffee, tea & water containers; roll silverware, and assist servers with serving food (if needed) and help with opening and closing duties, such as: Taking seats off tables and wiping them down at the beginning & end of the shift, sweeping and mopping floors for restaurant opening & for closing.
Supervisor: Laura Honsinger 540-***-****
Last Known Address: 3 Lafayette Station Fredericksburg, VA 22401
Company, New York and Company- Fredericksburg, VA
November 2015-February 2016
Job Title: Cashier-Other
Part-Time (10-15 hours per week)
Main Responsibilities: Assist customers with finding items etc. Put away clothing and other items (this is called go-backs), Scan customers items and try to sell the company credit card if the individual does not already have it, Work on Freight (putting away, tagging and sensoring items that have been shipped into the store.
Supervisor: Jayme Hennessy
Company, LifeCare Medical Transports- Fredericksburg, VA March 2016-January 21st 2019
Job Title: Call-Taker
Full-Time (40 hours per week)
& then Part-Time October 2021-Present (Dispatcher, multiple regions)
Main Responsibilities: Answers phone calls in a professional manner, from individuals looking to set up medical transportation, answer questions pertaining to setting up medical transportation, determining resources needed for the transport. Manually insert information into the SKILLS
• Great
customer service
skills (speaking &
greeting)
• Good
writing and
typing skills (I
took a creative
writing class in
High School, as
well as worked as
a call-taker in
two different
types of
companies)
• Good
judgment &
decision making
• Good
team work: I
worked with
Restaurant
servers and
helped wherever
needed, as well as
working in an
office with other
call takers and
insurance agents,
I also worked with
other Certified
Nursing
Assistants and
Nurses to provide
excellent patient
care
• I took an
computer for the transport that is being set up, assisted with training new hires. For this job I was taught and am knowledgeable of Virginia surrounding area Hospitals and healthcare facilities, as well as the general geography of Virginia’s; North, South, East & West Regions. I was required to have basic and extensive knowledge of medical terminology and procedures.
While employed here, I was required to obtain the Emergency Vehicle Operation Course (EVOC) Certification for level 2 Emergency Vehicles. During certain occasions I would verbally dispatch company vehicles upon request.
**As a returning employee, I was hired as a Dispatcher and learned more skills dispatching Ambulances to patient pick ups, acquiring proper pertinent medical information & double checking call intake information. Supervisor Reference: Captain: Aaron Balderson, Manager: Michael Russell 540-***-****
Employee Reference: Melissa Hynson 540-***-**** Email: **************@*****.***
Company, Ownershift
October 2021-November 2021
Part time: 5-15hrs per week
Title: Appointment Setter (Work From Home)
Main Responsibilities: work from a Facebook work page created for the company, respond to inquiries about the business and help customers be passed to the next level to speak with the owner, continue to message potential customers to see if they’re a good fit for the program, respond to messages from customers and potential
customers about the business answering questions with customer service etiquette in mind. Set up meetings with & for the owner.
Employee Reference: Camile Sue (Program Coach) 540-***-****
Owner: Andrew Scott “, email:
******@******************.***
Company, GEICO
February 2018-June 2018
Title: Insurance Agent
Full-Time (36-40 hours per week)
Main Responsibilities: Answer incoming calls, assisting customers with existing auto policy, adding vehicles, answering questions regarding the customer’s auto policy and billing matters, and assisting with sales. Here I had specific professional training in Customer Service, to make the EMT course and a
Certified Nursing
Assistant class
and I am familiar
with Medical
terms/the
medical field in
general as well as
providing direct
patient care.
•
Coordination
(when I know
what needs to be
done I can get it
done in an orderly
and efficient
manner)
• Reading
Comprehension.
Community Service
Volunteer Junior
Life Guard
Volunteer 3rd on
the ambulance at
various Rescue
Squads in Stafford
County, VA
Previous
volunteer
experience as a
3rd/4th on
Ambulance for
Fredericksburg
Rescue Squad
LANGUAGES
English
ASL (Beginner)
customer feel appreciated, helped and ultimately satisfied with their service.
Jessica Weaver (Supervisor/Trainer)
Employee reference: Moriah Lutcher 310-***-****
Company, Woodmont Nursing & Rehab (Genesis
Healthcare)
January 21st 2019-August 2019
Title: CNA (CareTaker)
Full-Time (40+ hours per week)
Main Responsibilities: Take care of assigned patients for the day
(usually 10-12 patients or residents per day). Assist with getting patients up, bathed & dressed for the day, assist in taking patients to the activities room, dining room, or cafe. Answer call lights and help residents with any request they might have pertaining to their care. Serve meals such as Breakfast, Lunch & Dinner following the patient’s care plan, ensuring they are being served the correct food. Chart any unusual or alarming reactions whether it is bowel movements, comments made by the resident, or altercations with other residents and/or staff. Chart/document any and all care given throughout the day. Inform the resident's nurse of any potential skin tears, red marks or unusual signs or pain throughout care given that day.
Employee Reference: Alize Mathis 316-***-**** Email: ************@*****.***
Company, Spotsylvania Regional Medical Center (HCA) August 6th 2019-January 2021
Title: Patient Care Tech (PCT) CNA
Main Responsibilities: Arrive at Facility on time, participate in morning/beginning of shift huddle, receive patient report from previous shift Techs/CNA’s. Make rounds obtaining Patient vital signs, as well as assisting patients with anything needed such as: help to and from the bathroom, assisting patients with bed bath and/or setting up the patient for a shower, get patient ice, water & snacks. Continue to assist patients with Activities of Daily Living, and anything the nurse may need assistance with
throughout the shift. Stay up to date on certifications such as: BLS CPR and Certified Nursing Assistant. Obtain Vital Signs again at the end of the shift from each patient, assist Nurses with any task they may need help with. Advise nurse of any changes in patient behavior and or
symptoms/appearance. Be able to respond to call lights and bathroom lights in a timely manner to assist patients with bathroom needs throughout the entire shift.
During Certain instances, sit with Patients that may be a danger to themselves or others (something referred to as
“Sitter”).
-CPR certified
-CNA Certified
Employee Reference: Alize Mathis 316-***-**** Email: ************@*****.***
Company, Stafford Hospital (MWH Hospital system)
Employed: January 2021-October 2021
Title: Patient Care Tech (PCT) CNA
Main Responsibilities: Arrive at Facility on time, participate in morning/beginning of shift huddle, receive patient report from previous shift Techs/CNA’s. Make rounds obtaining Patient vital signs, as well as assisting patients with anything needed such as: help to and from the bathroom, assisting patients with bed bath and/or setting up the patient for a shower, get patient ice, water & snacks. Continue to assist patients with Activities of Daily Living, and anything the nurse may need assistance with
throughout the shift. Stay up to date on certifications such as: BLS CPR and Certified Nursing Assistant. Obtain Vital Signs again at the end of the shift from each patient, assist Nurses with any task they may need help with. Advise nurse of any changes in patient behavior and or
symptoms/appearance. Be able to respond to call lights and bathroom lights in a timely manner to assist patients with bathroom needs throughout the entire shift.
During Certain instances, sit with Patients that may be a danger to themselves or others (something referred to as
“Sitter” or a 1:1).
-CPR certified
-CNA Certified
EDUCATION
School Name
- Stafford High School Year of 2015-Received
High-School Diploma
- Completion of a Virginia state certified CNA
program as well as state CNA certification as a
CNA (Certified Nursing Assistant). Completed
course at: Chambers Training Academy
Fredericksburg VA.
Contact this candidate