Customer Service Call Center
Resume:
Lisa Perley
Moline, IL *****
***********@*****.***
Professional Summary
I am a very serious worker and take my duties and responsibilities as top priorities. I am not afraid to ask questions so that I can be as knowledgeable as possible. I am very thorough and detailed in my work. In the past 4 years, I have been absent from work 4 days due to illness and I have never been late to work. I do like to have fun at work too. In closing, I show up to show up!
Thank you,
Lisa Perley
Accomplishments
I have experience in the physical closing and Grand Openings of a few retail stores. When I was the Lead Operator with American TV, I trave to several of the different locations and trained the operators before and during their Grand Openings.
Skills
Customer Service
Problem-solving skills
Goal-Oriented
Resolving issues
Work History
November 2020 - Current
Rhythm City Casino Resort - Davenport, IA
Call Center Operator
Assisted customers by answering questions and responding to inquiries.
Answered product and service questions, suggesting other offerings to attract potential customers.
Recommended products to customers, thoroughly explaining details.
Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
May 2012 - November 2020
New Perspective Senior Living - Silvis, IL
Concierge
Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
May 2008 - August 2018
American TV Appliance & Furniture - Davenport, IA
Lead Operator
Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
Supported management decision-making by compiling operational and production data into daily logs.
Completed various testing procedures for optimum work performance.
June 2001 - May 2008
Sears Roebuck - Moline, IL
Customer Service Representative
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Black Hawk College Moline, IL
[Number] GPA3.75
Phi Theta Kappa
May 1987
Black Hawk College Moline, IL
Associate of Arts Fashion Merchandising
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