Front Desk Customer Service
Resume:
ANGELIN MUTHEU MULWA
****************@*****.***
Objectives
Highly organized and personable receptionist with over 2 years of experience in front desk operations, seeking to leverage exceptional communication skills, strong customer service orientation, and proficient multitasking abilities to contribute to the efficient and welcoming environment. Committed to providing excellent support and ensuring smooth administrative operations. Experience in various settings including Gym and fitness, Guesthouses, Hotels and Front desk.
Experience
Amwaj Catering Services - Hamad Medical City-Qatar September 2023 - Ongoing
Receptionist
Duties and Responsibilities:
o Greet all guests and assist them in any enquiries. o Check-in and check-out of guests in HMC guesthouses. o Assisting with maintenance of gym equipment, scheduling appointments and classes in Female Recreation Center.
o Maintain a positive attitude and provide high level of customer service. o Respond to all guest questions and requests to ensure the standard of service are delivered. o Respond to all guests complaints, give feedback and solution to the situation presented. o Answer and forward phone calls to appropriate person and take adequate messages when required.
o Manage guest bookings and reservations.
o Keep a tidy, orderly workspace and maintained an adequate inventory of the office supplies. o Assist with administrative and clerical tasks as needed. Amwaj Catering Services - Hamad Medical Corporation-Qatar March 2020 - September 2023
Waitress
Duties and Responsibilities:
o Prepare food items such as fruits, vegetables and meats by cutting, dicing and slicing them. o Assist in preparing dishes for patients following doctors' instructions for each patient. o Put together meals for patients keeping in mind allowed nutritional values. o Follow instructions for meal preparations for patients with food allergies and make sure to omit any ingredient that may cause gastronomical trouble. o Prepare food trays with items such as plates, flatware, napkins, and condiments. o Apportion food items correctly and following accompanying diet lists. 2
o Place trays in dumbwaiters or pushcarts and physically push them through hospital corridors to assigned floors.
o Serve trays to patients by placing them on tables and assisting them in partaking of their food. o Collect food trays and dirty dishes and cart them back to the kitchen for washing. Mara restaurant lounge-UAE
February 2019 - January 2020
Waitress
Duties and responsibilities:
o Responsible for serving the customer per average shifts. o Welcome and seat guests.
o Present and discuss menu.
o Answering questions and provides suggestions on food and beverage options. o Serve food and beverages including specialty dishes. o Deal promptly with the guest complains.
o Performing running side work throughout the shift. o Relaying, preparing and settling tables for the next guests. Medical Palms- Mombasa Kenya
July 2017 - August 2018
Receptionist
Duties and responsibilities:
o Warmly welcome and greet guests upon arrival.
o Efficiently handle check-in and check-out procedures. o Verify guest information, process payments, and provide room keys. o Address guest inquiries and provide information about hotel services, amenities, and local attractions.
o Resolve guest complaints and issues promptly and professionally. o Manage room reservations, cancellations, modifications and coordinate with the reservations department to ensure accurate booking details.
o Answer and direct incoming phone calls to appropriate person. o Maintain a clean and organized front desk area.
o Prepare and distribute daily reports and logs.
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Education
Kiriri University of Science and Technology
2015-2018
Bachelor of Business Administration- Procurement
Second Class
Sengani Girls High School
2011-2014
High School Diploma
Strengths
Written and verbal communication skills. Multitasking and prioritizing. Have a pleasant personality being fast and organized. Good customer service skills.
Languages:
o English
o Kiswahili
References
Available upon request.
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