Customer Service Sales Development
Resume:
Monica Tola
FORT dODGE, iA
****.*****.*****@*****.***
Professional Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Skills
Industry trend tracking
Vendor relationship management
Business planning
Contract negotiation
Performance improvement
Analytical thinking
Sales development
Accounting management
Experience
Business Owner
Nikys Nik Naks Ltd Co - Fort Dodge, IA
January 2020 to Present
Runs and operates an online E commerce business.
founded company with minimal startup and found resources when needed to continue growth with extensive research and networking.
created website and continues to publish WordPress to generate business. Production Worker
Prestage Foods - Eagle Grove, IA
MT
March 2019 to November 2019
End packaging
inspecting and packaging of pork products at the end of cutlines
responsible for checking quality of cuts and placing good product into packaging bags before going into Thermo vac sealing machine
separating out product that would not pass quality standards to send back for recut or breakdown
back-end packaging
placing finalized products into shipping boxes calculating weight slash amount specifications
affixing proper shipping labels on to sealed product packages before they are sent off to shipping and receiving
continuously checking flow of both front and back end on multiple different lines to ensure smooth operations and jumping in where needed
Front Desk Associate/ night audit
Days Inn - Fort Dodge, IA
July 2018 to January 2019
Checking in and out guests.
Setting up reservations.
Billing and night audit.
Cooking and setting up continental breakfast.
Housekeeping when needed.
Laundry services.
Bakery Assistant
Quillins Grocery Store - West Union, IA
March 2017 to June 2018
Baking bread, cookies, cakes, cupcakes and frying donuts.
Decorating and icing bakery items.
Packaging, pricing, and labeling bakery items before placing out on display.
Assisting bakery manager with doing inventory and placing orders.
Unloading truck and stocking new inventory.
Cashier/Customer Service
Casey's General Store - Decorah, IA
February 2014 to January 2017
Greet customers.
Completing all point of sales on register.
Stocking store and coolers during down time.
Making pizzas, subs, and all other menu items.
Closing duties and locking up store at the end of day.
Assisting with unloading of truck and putting away of all new products. Logistics Coordinator
Apex Freight - Lafayette, LA
October 2012 to November 2013
Securing drivers for truck loads.
Negotiating rates of pay for drivers.
Checking drivers insurance and DOT scores.
Used multiple transit sites to assist research of new drivers and making sure they were following DOT guidelines along with other criteria before offering employment
Following up with drivers throughout transit process.
Making sure drivers followed DOT guidelines with hours of service on duty logs and following mandatory off duty break times before start again
Frequency of follow up depending on contract with load agreement minimum of once daily
Assisting drivers with any needs or issues they had during transit from beginning until load was delivered
Worked at least one full weekend a month as on call support for all loads in progress for entire company. Calls were dispatched to company on call cell phone and had access to company laptop, wi-fi hot spot, & all files available at all times to immediately handle any situation that may arise.
Education
Working towards obtaining Bachelor’s degree in Computer Science American InterContinental University-Online August 2021 to May 2023 Currently between universities and in process of being enrolled full time online for next semester.
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