Accounts Receivable Customer Service
Resume:
Tracey
Zinna
** ***** ** *** * Florissant,
MO *3031
W: *****.******@*****.***
Skills
• Customer Relations
• Activity reporting
• Account Monitoring
• Payment Coordination
• Time Management
• Organizational Skills
• Debt collection
• Payment Negotiations
• Decision Making
• Attention to Detail
• Continuous Improvement
• Problem solving
• Statement Review
• Record Keeping
• Payment posting
• Customer Service
Accounts Receivable
Software
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• Adaptability
• Conflict Resolution
• Collections
• Professionalism
• Multitasking
• Problem-Solving
• Written Communication
Professional Summary
I am a detailed Accounts Receivable professional. I reduce errors by checking all data and swiftly handling discrepancies. I stay on top of demands in fast- paced environments by effectively using my knowledge to maintain, organize, and with diligent attention to important details.
I demonstrate strengths in Business-to-Business collections and billing procedures. I have a thorough understanding of accounts receivable. customer service, time management, and multitasking, with effective written and verbal communication skills. I am Good at troubleshooting problems, researching, and building successful solutions with a strong background in maintaining positive relationships and exceeding goals.
Experience
Indoff LLC St.Louis, MO
August 2022 - Current
Accounts Receivable Clerk
Met deadlines consistently with routine billing, collection, and reporting activities.
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• Maintained accurate records of all accounts receivable transactions. Worked closely with other departments to optimize cross-functional communication and collaboration.
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Provided exceptional customer service when addressing account inquiries or concerns.
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developed professional relationships with customers and our sales partners regarding overdue invoices and encourage prompt payment.
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Ensured compliance with relevant laws, regulations, and company policies related to invoicing practices.
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Contacted customers regarding overdue invoices and arranged payment plans.
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• Detected non-payment issues quickly by monitoring customers' accounts. Generated weekly reports for management on outstanding balances and collection efforts on recurrent account delinquency issues.
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Utilized accounting software platforms for efficient data entry and organization.
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• Kept managers informed with daily activity reports detailing payments. Updated customer files name or address changes, mergers or mailing attentions.
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• Contacted clients to resolve invoice discrepancies.
• Tracked billing activities and payments with spreadsheets. Worked closely with management to improve accuracy and resolve receivables variances.
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Contacted customers via email and phone to resolve short payments. I sent about 100 emails per day.
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Reconciled past due customer accounts and brought customers to current status.
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Recorded, stored, and analyzed information using accounting software. I worked with Microsoft, Sugar, JDE Edwards, Chrome, Google, Google Documents, Intranet, and various portals.
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Minimized aging accounts by monitoring open balances and pursuing payments.
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I have 450 accounts with Indoff. I have 2 divisions within Indoff and I work these accounts alone.
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I take credit card payments, process the payments, and update the customer accounts accordingly.
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Aargon St. Charles, MO
April 2017 - July 2022
Collections Agent
Resolved client billing problems by collecting direct payments and setting up payment plans.
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Handled outbound collection telephone calls with consistent service quality and excellent success rate.
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Investigated and resolved balances using proactive communication with external and internal customers.
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Monitored account statuses closely to ensure timely follow-up on outstanding balances.
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Developed professional relationships with clients to facilitate communication and encourage prompt payment.
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Escalated unresponsive or high-risk accounts to management for further action as necessary.
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• Conducted research on debtor assets to identify potential recovery sources. Maintained accurate records of all collection activities in company database.
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Educated customers about balances and delinquency issues with detailed documentation of identified problems.
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Provided accurate responses to customers' servicing questions and concerns.
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Enlisted senior management help when necessary to accelerate the collection process.
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Gave management feedback on front-line collections trends on recurrent account delinquency issues.
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Provided exceptional customer service while discussing sensitive financial matters with debtors.
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Managed delinquent accounts and communicated with debtors to negotiate repayment plans.
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Ensured adherence to federal, state, and local regulations governing debt collection practices.
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Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions.
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Education
May 2001
GED
Wright City High, Wright City
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