Customer Service Representative
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OVERVIEW
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EXPERIENCE
Boys & Girls Club of America
05/2023 - 08/2023
Youth Volunteer Coordinator
Responsibilities
Supervise and train groups of Volunteers
Organizing for the youth
Delivered information to visitors, including details of interest about the facility
Tutored students in reading, language, and other subjects
Studied and researched food allergies to understand
Identified warning signs of emotional and developmental problems in children
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning
Skills
Organization and time management
Flexible and adaptable
Reading Comprehension
Conflict Resolution
Customer Service
Amazon
01/2019 - 05/2020
Customer Service Representative
Responsibilities
Work to resolve customer and complex issues, while educating customers on problem solving techniques and platform resources
Assist customers with the prompt placement of orders, refunds, or exchanges
Consistently implement exceptional customer service experiences with each personal reaction
Accurately answer product and service questions and suggest information about other appropriate products and services
Strive to adhere to amazon’s mission of providing the most exceptional customer service possible by listening to customers and offering pertinent solutions and guidance
Skills
Customer relations
Time management
Ability to work under pressure
Communication Skills
Product Knowledge
Knowledgeable in user interface/ user experience
Complex Problem Solving
Variety Wholesales
06/2019 - 12/2021
Security Officer Lead
Responsibilities
Secure premises and personal by patrolling property; monitoring surveillance equipment; inspecting building and equipment
Obtain help by sounding alarms
Control traffic by directing drivers
Maintain environment by monitoring and setting building equipment
Skills
Written and verbal communication
Following complex instructions
Interpersonal skills
Knowledge of security operations and procedures.
Dunkin’ Donuts 10/2018 - 05/2019 Shift Lead
Responsibilities
Enhance customer experiences by welcoming guests, responding to menu questions, taking orders and addressing problems
Inform customers of current active promotions when appropriate
Clear understanding of tasks and skills required for job
Coaching crew members throughout their shift to execute operational brand standards and great and friendly guest experience
Achieve and consume strong leadership skills
Adhered to food safety, sanitation, and cleanliness standards
Empower team to satisfy guest and resolve customer problems
Skills
Proficient in Microsoft Word, and Excel
Ability to provide consistent coaching
Superior leadership skills and team building skills
Assure all order are all completed and packaged accurately
EDUCATION
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2016 - 2019
High School Diploma
Strayer University
2022 - Present
Bachelors (Undergraduate)
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SKILLS
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