Customer Service Fort Lauderdale
Resume:
NEIL
DUNNING
*******.****@*****.***
Fort Lauderdale, Florida
33308
Proven leader in sales and customer service, adept at driving revenue growth and enhancing client satisfaction at companies like Freshstart Tax. Skilled in sales strategy development and objection handling, I excel in building rapport and fostering long-term relationships. Achieved regional sales targets by implementing effective sales plans, showcasing a blend of strategic thinking and interpersonal skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
PROFESSIONAL SUMMARY
Freshstart Tax - Sales Advisor /Senior Customer Service Representative
Fort Lauderdale, FL • 01/2021 - Current
Destination XL - Professional Chauffeur
Fort Lauderdale, FL • 01/2020 - 12/2021
Firestone - Assistant Store Manager
Hallandale, FL • 01/2015 - 01/2020
WORK HISTORY
Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
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Increased sales by establishing rapport with customers and identifying their needs.
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Increased sales by offering advice on purchases and promoting additional products.
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Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
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Collaborated with team members to achieve monthly sales goals and improve overall performance.
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Adhered to company policies and local laws at all times, ensuring safe transportation for all clients.
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Coordinated complex itineraries involving multiple stops or destinations using advanced organizational skills.
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Managed time effectively between scheduled trips, allowing for quick turnaround without compromising quality of service.
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Collaborated with dispatchers to accommodate last-minute changes or special requests from clients.
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Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
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Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
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Rotated merchandise and displays to feature new products and promotions.
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Sales experience
Customer service experience
Brand Awareness
Building rapport
Sales background
Sales Strategies
Objection handling
Upselling strategies
Customer Service
Customer Needs Assessment
Sales strategy development
Sales closing
Sales Development
[Type] industry knowledge
SKILLS
Cardinal Gibbons
Fort Lauderdale, FL • 05/1999
High School Diploma
EDUCATION
Pinch A Pound UK - Director of Sales
London, UK • 02/2010 - 03/2014
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
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Walked through store areas to identify and proactively resolve issues negatively impacting operations.
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Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
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Achieved regional sales targets through effective territory management and relationship building with key clients.
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Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
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Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
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