Customer Service Order Entry

ANDREW MARTINEZ

***** ********** **

Farmers Branch, TX 75234

Cell Phone 469-***-****

e-mail ***********@*****.***

QUALIFICATIONS

Substantial experience and outstanding skills in customer service with a total of twelve years in the tile industry.

Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients.

Excellent interperson skills and ability to work well with others.

Shipping, receiving, order pulling and all other warehouse duties.

Certified forklift driver.

WORK HISTORY

Floors Inc

Account Representative for Drew’s Custom Homes

Coordinating Material nstalls for new homes

Inspections finial punch touch ups Etc.

Sales Force

RFMS

Excel

Customer Service, Dal-Tile 2009-March 2023

Inside granite sales, Purchasing,Inventory Control

General Administrative Duties

Call Center order entry. Lotus Notes and ASI.Oasis

Customer Service, American Marazzi Tile 2007-2009

Customer service duties included answering phones, and order entry. Handling contractor walk ins and sales. General office functions. Operating off Lotus Notes, AS 400 and product knowledge.

Operations Coordinator, 3rd G Tile 2002-2006

As coordinator, I was in charge of ordering material for new construction. I organized installations and crews. Handled general office duties including invoicing and billing. Maintained customer relationship with Superintendents.

EDUCATION

High School Diploma, Sunset High School 1990

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