Support Specialist Client

WANDA FOWLER

Chicago, IL ***** 773-***-**** *********@*****.***

Friendly Client Support specialist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Greet Visitors

Client Support Specialist

Sorting and Labeling

Correspondence distribution

Professional demeanor

Customer/Client relations

Microsoft Word, Excel

Avaya and Outlook

Customer Service Representative, 12/2007 - 06/2023 Higher Learning Commission – Chicago, IL

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Received all visitors and telephone calls to office, determining nature of call or business of visitors; decided to whom visitors are referred

Assisted Operations team with activities, including maintenance of equipment and office supplies inventory

Assisted in financial operations, including check processing of 100 check scanning per week as well as mailed invoices and statements

Performed clerical support such as faxing, copying, and collating for HLC teams as needed Acted as backup contact with building management

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. Handled assignments independently with good judgement and critical thinking skills. Operated multi-line telephone system to answer and direct high volume of calls. Routed incoming mail and messages to relevant personnel without delay. Answered phone promptly and directed incoming calls to correct offices. Responded to inquiries from callers seeking information. Resolved customer problems and complaints. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Contract Specialist, 10/2000 - 11/2007

AON Home Warranty – Chicago, Illinois

Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement. Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.

Provided exceptional customer service to diverse clientele even in high-stress environments. Reduced expenditures by 100% through implementing cost-saving measures Implemented cost savings program reducing expenditures by 100% Bachelor of Arts: Communication Studies

Northern Illinois University - Dekalb, IL

Agile Scrum master Certificate

EDUCATION

CERTIFICATIONS

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