Customer Service Representative

Theresa Johnson

******************@*****.*** 954-***-**** Coral Springs, FL

www.linkedin.com/in/theresajohnson340

SUMMARY

A seasoned professional with 7 years of customer service experience, adept in managing customer inquiries and resolving issues with a compassionate and detail-oriented approach. Proven track record in financial services and healthcare support, ensuring client satisfaction and compliance with regulatory standards, seeking to leverage strong communication and problem-solving skills as a Remote Customer Service Representative. WORK EXPERIENCE

AllOneHealth

Intake Speciallist Jan 2024 - Present

• Intake Specialist AllOneHealth.

• As an Intake Specialist at AllOneHealth, I serve as the initial contact for clients seeking mental health services, providing a warm and professional welcome to ensure a seamless entry into the care system. I meticulously gather and record client information, conduct preliminary assessments, and determine the appropriate services or resources required. I coordinate with healthcare providers to schedule appointments, ensuring that each client's needs are addressed promptly and accurately. I maintain strict confidentiality and adhere to all HIPAA regulations while managing sensitive client data. Additionally, I contribute to the improvement of intake procedures by providing feedback and suggestions based on direct client interactions. My role requires excellent communication skills, attention to detail, and a compassionate approach to client care, all of which I consistently demonstrate in my daily interactions and responsibilities.

Blue Stream Fiber/ Insight Global Temporary Contract Coral Springs, FL Customer Service Representative fiber optics Jan 2023 - Nov 2023

• Furnished comprehensive product and service information to customers, facilitating clear communication and comprehension.

• Addressed and settled customer grievances promptly, upholding high standards of service excellence and customer contentment.

• Evaluated customer feedback from surveys to enhance service quality and worked in conjunction with various teams to remedy complex issues.

Fiserv/Staffmark temporary contract Coral springs, FL Customer Service Representative/Financial Feb 2021 - Dec 2022

• As a Customer Service Representative at Fiserv under a Staffmark temporary contract, I seamlessly managed a broad range of customer inquiries, ensuring the delivery of exceptional support within the financial services sector. I adeptly handled account management tasks, including transaction processing, account updates, and billing inquiries, while maintaining strict adherence to regulatory compliance and data privacy standards. My role required me to swiftly and accurately resolve customer issues, providing clear and concise information tailored to individual client needs. I consistently maintained high levels of customer satisfaction through effective communication and problem-solving skills. Additionally, I contributed to the improvement of service delivery by collaborating with team members to identify and implement process enhancements, solidifying the company's reputation for excellence in customer service.

Nations Hearing Plantation, FL

Member Advisor Nov 2019 - Jan 2021

• Administered a range of diagnostic tests, including air and bone conduction, speech audiometry, and immittance assessments, to evaluate patient hearing conditions.

• Provided personalized consultations for clients on hearing aid selections, emphasizing the functionality and suitability to meet specific personal requirements.

• Managed detailed patient documentation, encompassing test outcomes, diagnostic evaluations, and treatment plans, and facilitated continuity of care by organizing subsequent appointments. EDUCATION

Charles Evans Hughes

High School Diploma, General Education

New York, NY

1998

Springfield Technical Community College

Associate Of Science, Health Information Technology Springfield, MA

may 2013

SKILLS

Order Fulfillment • Pricing Tool Development • Interpersonal and Written Communication • Sales Expertise • Shipping Procedures Understanding • CRM • Effective Communication • Problem-Solving • Empathy • Data Entry • Conflict Resolution • Technical Proficiency with Customer Service Software • remote • Time Management • Technical Proficiency • Adaptability

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