Physical Therapy Health Information

MARCOL COLLINS-MCARTHUR

***** ****** *** ******* **** Hills, Il 60478

Phone: 270-***-****

E-mail: *************@*****.***

OBJECTIVE

To obtain a position in within the work force, to demonstrate my abilities to multi-task, and work independently, or in collaboration with others to complete all required duties.

EDUCATION

Bachelor of Science

August 2018

Chicago State University, Illinois

Major: Health Information Administration

Bachelor of Science

May 2012

Trident University International Cypress, CA

Major: Health Science

Physical Therapy Technician Certificate

November 2000

United States Army Fort Sam Houston, TX

SKILLS & ABILITIES

Management:

Managed a Physical Therapy Clinic that served a patient beneficiary population of 35,000, with an average of 19,000 annual Physical Therapy visits.

Effectively maintained and accountable for $439,322 worth of medical equipment.

Performed monthly, quarterly, and annual counseling of 13 employees.

Ensure compliance with all Company SOP’s and applicable federal, state and local regulations.

Participate in collecting and analyzing data to maintain center quality, efficiency, and profitability.

Leadership

Supervised 13 personnel military and civilian. Coordinating and supervising the clinic’s mission through administrative actions, compiling management data and reports and maintaining scheduling for appropriate patient care.

Successfully led 2 Physical Therapy Clinics through a Joint Commission compliance survey.

Ensure the center and all employees comply with OSHA regulations and training and complete all OSHA record keeping and reporting.

Supervising 11 staff members on the donor floor.

Administration

Administrative services to include answering the phone, scheduling appointments, interacting with parole officers, medical billing to DASA as well as private insurance companies.

Collecting data and sending off monthly reports to parole officers, TASC, and reporting directly to the CEO.

Support the center’s marketing and advertising efforts.

Communication

Confident with excellent written and verbal communication skills.

Conducted countless presentations, to ensure clients achieve their objectives.

Persuasive speaker and empathic listener.

Job Duties

Assisted with outpatient and inpatient care and treatment. Instructed Soldier’s on Combat Lifesaver/First Responder training course. Managed Soldier’s medical readiness, medical supplies and equipment.

Assistant Center Manager

Ensure compliance with all Company SOPs and applicable federal, state, and local regulations. Participate in collecting and analyzing data to maintain center quality, efficiency, and profitability. Collaborate with the center manager to assist with quality compliance by meeting company, regulatory, and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees. Work with quality personnel and the QA team to develop corrective action plans to address any areas of deficiency noted during audits. Ensure the center and all employees comply with OSHA regulations and training and complete all OSHA record keeping and reporting. Employee recruitment, training, counseling, termination, and corrective action programs. To achieve compliance, follow HR policies by treating all employees fairly with HR. Support the center's marketing and advertising efforts

Quality Specialist

Performed final QA review and release for all shipment and associated documents, to ensure shipment meets customer specifications. Ensured center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiated investigation and ensure documentation of regulatory deficiencies. Determined the need for corrective action, ensure appropriate documentation and determine effectiveness of the action. Performed center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiated investigation and ensure documentation of regulatory deficiencies. Determined the need for corrective action, ensure appropriate documentation and determine effectiveness of the action. Maintained and reviewed Plasma center personnel training documents to ensure documents comply with CSL procedures, SOP’s, CLIA/COLA and other applicable requirements. Maintained the Learning Management System to ensure data integrity, report generation and data analysis to comply with company and regulatory standards. Identified and communicated non-conformities to CSL’s SOP’s. In the absence of the AQM, may conducted monthly quality team meeting to inform, promote, assess and identify opportunities for continuous process improvement in quality, safety, and training for implementation. Promote Safety, Health and Environment Policies & Procedure and develop center responses for deficiencies. In the absence of the AQM, host external audits conducted by the regulatory agencies and customers. Responsible to initiate, investigate and close Trackwise reports in a timely manner. Confirm through follow-up, to ensure appropriate corrective action was initiated, implemented, and effective. Maintain clean efficient work environment. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedure and documentation audits, as applicable. Followed all Standard Operating Procedures (SOPs), company policies and procedures. Complied with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA. Maintained confidentiality of all personnel, donor and center information. Understand policies and procedures associated with hyperimmune programs at the center, if applicable. Assisted Plasma center staff in completing other special projects or assignments, as requested. Perform other job-related duties, as assigned.dd Traveled to other centers on five occasions to provide Quality coverage.

Group Lead- Reception Technician (Customer Service)

Under general supervision, provides production support, setting up production procedures and labels. Operated manufacturing equipment following standard procedures and current Good Manufacturing Practice (cGMP). Tracked equipment performance and adjusted setups, calibrations and alignments. Entered data for process control, departmental databases and spreadsheets. Reviews and maintains cGMP production support documentation/departmental databases and spreadsheets.

Senior Medical Screener-Reception Technician (Customer Service)

Operated in compliance with Standard Operating Procedures (SOPs), assisted qualified donors in completing the screening process. The screening procedures includes but are not limited to assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performed finger sticks to obtain sample to obtain donor’s hematocrit and total protein levels.

Efficiently explained the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensured that all the donor's questions were answered timely, accurately and professionally.

Conducted daily calibration of equipment and resolved calibration out-of-specification issues according to the SOP's.

Registered applicant and transfer donors in the DMS system.

Answered the telephone and assisted callers by answering questions or transferred call to appropriate staff member.

Maintains clean efficient work environment and ensure sufficient operating supplies and forms and available as needed. Follows all Health Administration (OSHA) policies and procedures/. Promotes safety in all my actions. Performs Monthly Safety Inspections.

Designated Trainer in the Reception area.

Physical Therapy Technician- Under the direction of a physical therapist and following medical referral, supervises or administers physical therapy to decrease physical disabilities and promotes physical fitness of patients.

Prepare notes, enter completed notes in the Composite Health Care System II, (CHCS II), and the Armed Forces Health Longitudinal Technology Application, (AHLTA) systems.

Combat Medic Specialist- Provided emergency medical treatment at point of wound on the battlefield with limited primary care, and health protection and evacuation from a point of injury or illness.

Experience

CSL

April 2023- Present

Assistant Center Manager

Calumet Park, IL 60827 (40 hours per week)

CSL

July 2022-April 2023

Quality Specialist

Calumet Park, IL 60827 (40 hours per week)

CSL

January 2021- July 2022

Senior Medical Screener-Reception Technician (Customer Service)

Calumet Park, IL 60827 (40 hours per week)

CSL

October 2020- January 2021

Medical Screener-Reception Technician (Customer Service)

Calumet Park, IL 60827 (40 hours per week)

EMAGES

December 2013- March 2021

Billing Clerk

Chicago, IL 60652 (Part Time 20 hours per week)

United States Army, Blanchfield Army Community Hospital

October 2003- April 2012

Non Commissioned Officer in Charge of Physical Therapy

Ft Campbell, KY 42223 (Active Duty 60 hours per week)

United States Army, Tripler Army Medical Center

Schofield Barracks

September 2000- September 2003

Physical Therapy Technician

Schofield Barracks, HI 96859 (Active Duty 60 hours per week)

United States Army, 425th FSB

October 1993- February 2000

Combat Medical Specialist

Ft Carson, CO 80913 (Active Duty 60 hours per week)

United States Army Reserves

January 1987- September 1993

Combat Medical Specialist

Joliet, IL 60481 (Part Time 16 hours monthly)

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