Customer Service Representative
Resume:
Jessica Cummings
Phoenix, AZ
*******************@*****.***
An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
NPIC Contractor
Robert Half-Phoenix, AZ
January 2024 to Present
I am a General Information Specialist for people wanting passports. I am also a Mentor to new incoming employees.
Scheduler III
SimonMed Imaging-Phoenix, AZ
January 2023 to December 2023
Medical Scheduler
HOPCo / The CORE Institute-Phoenix, AZ
January 2022 to February 2023
Schedule a variety of specialty appointments for patients, such as Podiatry, Orthopedic, Spine injuries, Hand, Wrist, Hip and Knee surgeons.
Direct Support Professional
Beyond Blue-Phoenix, AZ
October 2021 to December 2021
Assist consumers with daily life skills. Drove consumers to grocery store, doctors appointments. Assisted with group activities.
CSR - Customer Service Representative
Open Tech Alliance-Phoenix, AZ
August 2021 to September 2021
We took the overflow of calls for all storage places
• Handled reservations
• Resolved customer issues
• Booked appointments for clients
• Responded to inquiries and issues
• Greeted customers
Viewer Experience Advocate
VALOR GLOBAL-Phoenix, AZ
October 2018 to June 2021
• Provide assistance in signing up for Hulu or the Disney Bundle
• Troubleshoot and activate devices
• Assist with updating billing information
• Assist with locating and canceling accounts
• Assist viewers with password resets, changing email addresses, and assist with changing product add ons or the removal of products.
Residential Advisor
Clearesult-Tempe, AZ
March 2018 to April 2019
Provide the general public with gas services
● Assist customers with online billing and registering account
● Answer billing questions
● Set up payment arrangements and budget billing
● Turn on, Stop and Transfer Services
● Assist customers with any questions they may have/and direct and transfer to proper department's
Customer Service Representative
General Dynamics-Phoenix, AZ
April 2014 to October 2015
Greet customers warmly and ascertain problem or reason for calling.
● Take payment information and other pertinent information such as addresses and phone numbers.
● Place or cancel orders.
● Inform customer of deals and promotions.
Direct Support Tech
Valley Life Rehabilitation Services-Phoenix, AZ
December 2013 to August 2015
Provide supervision and guidance for residents during skills building activities
● Develop and implement individual treatment plans for residents
● Assist with daily living activities, including preparing meals and assisting with personal hygiene Third Party Verification Representative
Banner University-Phoenix, AZ
July 2010 to October 2012
Verified Accounts
● Recovered Balances in default
● Made payment arrangements
● Collected on over due balances
Education
Medical Assistant Certification
Arizona College of Allied Health - Phoenix, AZ
High school diploma or GED
Associate's degree
Skills
• Vital Signs
• Patient Care
• Meal Preparation
• Medical Records
• Laboratory Experience
• Medical Scheduling
• Quality Assurance
• Medical Office Experience
• Laundry
• Caregiving
• Hospital Experience
• Insurance Verification
• Clerical Experience
• HIPAA
• Financial services
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Medical terminology
• Nursing
• Spanish
• English
• Customer service
• Phlebotomy
• Computer skills
• Medical receptionist
• Microsoft Office
• Phone Etiquette
• Experience Administering Injections
• Triage
• Venipuncture
• Medical Coding
• Medical Billing
• Anatomy Knowledge
• Office Management
• Cerner
• Communication skills
• Bilingual
• Multi-line phone systems
• Office experience
• Administrative experience
• Front desk
• Customer service
• Windows
• Supervising experience
• Front desk
• Hospital experience
• ICD-10
• Medical terminology
• HIPAA
• Clerical experience
• Laboratory experience
• Leadership
• Medical office experience
• Medical scheduling
• Communication skills
• Microsoft Excel
• Customer support
• Microsoft Office
• Technical support
• Documentation review
• Typing
Languages
• Spanish - Expert
Certifications and Licenses
Medical Assistant
Driver's License
Additional Information
Positive work ethic ● Good listener
● Good Attitude ● Flexible
● Courteous and Honest ● Reliable
● Punctual
● Willingness to learn
Contact this candidate