Nursing Assistant Patient Care

Catherine P. Delfin

Binghamton, ***** • 329-***-**** • ******************@*****.***

Skills / Certifications

Basic Life Support Computer Literate Certified Nursing Assistant (Japan) Sputum Suction and Tube Feeding to people with ventilators Chiropractic Therapist (Basic) Dementia and Alzheimer's knowledge

Experience

Art Life Co. Ltd. - Nursing Assistant to People With Disabilities Saitama Prefecture, Japan 06/2023 ~ 06/2024

In-home nursing care for people with mild and severe disabilities, companionship support, and activity support

● Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information and assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.

● Provided sputum suction to patients utilized ventilators [intraoral, inside the nasal cavity, inside the tracheal cannula, Tube feeding [nasal, Stomach or intestine (dropping)]; Tube feeding [gastric or intestinal fistula (semi-solid type)]

Yuaikai Co., Ltd. - Nursing Care Assistant

Nagasaki City, Japan 05/2019 ~ 09/2019

Boosted patient satisfaction scores by consistently delivering high-quality care in a professional manner.

● Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.

● Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.

● Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.

VXI Global Holdings - Call Center Representative

Davao, Philippines 03/2018 ~08/2019

Manage high ticket volumes while providing exceptional customer support and maintaining professional composure.

● Handled escalated emails professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

● Kept up-to-date with company products, services, policies, and regulations to provide accurate information to customers at all times.

L&L Healthcare Supply SDN BHD. - E-Commerce Admin

Selangor, Malaysia 10/2015 ~ 10/2017

Understanding of order management/customer fulfillment in an e-commerce context.

● Assist in maintaining budget control across various digital channels ensuring optimal allocation of resources based on campaign performance metrics.

● Displayed and organized product on inventory shelves in e-commerce storeroom, updating product information in the company associated E-commerce Platform. Jell-On Services, INC. - Sales Demo Personnel

Kidapawan City, Philippines 11/2013 ~ 02/2015

Adhered to company policies and procedures while conducting all aspects of the sales process ethically and professionally.

● Increased sales by effectively demonstrating product features and benefits to customers. Received an outstanding sales award achievement of 146%.

● Maintained up-to-date knowledge on current product offerings and set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.

● Contributed to inventory management tasks, ensuring proper stock levels and timely replenishment of sold items.

Education/Trainings

Kokoro Medical Welfare College

Nagasaki City, Japan 03/2022 Specialist Diploma: Nursing Care And Welfare

● Study Abroad: [Nagasaki City, Japan]

North Point College of Arts and Technology

Kidapawan City, Philippines 04/2010 Undergraduate: Information Engineering Technology

● Awarded [Academic Excellence Award]

Training for Sputum Aspiration, etc. Stipulated in Article 4 of the supplementary provision Enforcement Regulations of the Certified Social Workers. And Certified Care Workers Act (Ministry of Health and Welfare Ordinance No.49

NC II (National Certificate II)

● Front Office Services

● Food and Beverages

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